Customer Assurance Manager

3 weeks ago


Wilmington, North Carolina, United States Carrier Enterprise Full time

Job Summary

Carrier Enterprise is seeking a skilled Customer Assurance Manager to provide technical support to our customers' field technicians.

About the Role

The Customer Assurance Manager will be responsible for providing phone support, conducting job site visits to assist with problem resolution, and providing technical product training for our dealers.

Key Responsibilities

  • Provide technical support to customers' field technicians via phone and in-person visits
  • Conduct job site visits to assist with problem resolution and provide technical product training
  • Support consumer relations, special warranty issues, and internal customers as needed

Requirements

The ideal candidate will have strong troubleshooting, interpersonal, and technical skills, with experience in the HVAC/R industry.



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