Sales and Customer Service Representative

2 weeks ago

MagstattleBas, Grand Est, United States Massage Envy Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our front desk sales team at Massage Envy Legacy. As a Sales and Customer Service Associate, you will play a key role in providing exceptional client experiences and promoting our Total Body Care services.

Key Responsibilities
  • Greet clients and guests upon arrival, ensuring a warm and welcoming atmosphere.
  • Meet with clients to understand their massage and skin care needs, providing personalized recommendations and solutions.
  • Stay up-to-date on retail products and promotions, effectively communicating their benefits to clients.
  • Present information on our massage, stretch, and skin care services, as well as supporting retail products, to achieve sales goals.
  • Answer phone calls, set appointments, and check clients in and out for their sessions.
  • Keep management informed of client concerns and follow established policies and procedures.
  • Embody the Massage Envy brand's core values of optimism, gratitude, excellence, consistency, and empathy in all interactions.
Requirements
  • Strong sales and customer service skills, with a focus on building rapport and trust with clients.
  • Ability to work effectively in a team environment, supporting colleagues to achieve shared goals.
  • Excellent communication and interpersonal skills, with a warm and welcoming demeanor.
  • Ability to stay organized and manage multiple tasks simultaneously, prioritizing client needs and ensuring seamless service delivery.
  • Basic computer skills, with proficiency in point-of-sale systems and other relevant software.
What We Offer
  • A competitive hourly rate, with opportunities for bonuses and incentives.
  • A comprehensive benefits package, including medical, dental, vision, life, disability, and elective insurance options.
  • A retirement plan with employer match, promoting long-term financial security.
  • Paid vacation and sick time, ensuring work-life balance and relaxation.
  • Free massages and facials opportunities, allowing you to experience our services firsthand.
  • Up to 50% discount on retail products, enabling you to enjoy our products and services at a reduced rate.

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