Healthcare Operations Manager

1 week ago


Eau Claire, Wisconsin, United States Morrison Healthcare Full time
Job Description

In this role, you will coordinate and implement patient service programs aligned with the system's medical direction, patient population, and contract. You will hire, lead, direct, coach, train, and develop patient services managers and supervisors, overseeing employee evaluations and discipline when necessary.

You will also monitor competency, productivity, and documentation accuracy of patient services teams, utilizing relevant tools and resources. Visits to patients on assigned nursing units or areas are crucial to ensuring every patient receives attention from a member of the management or professional team during their stay.

Key responsibilities include:

  • Developing and implementing system-wide patient service programs
  • Hiring, training, and developing patient services staff
  • Monitoring and improving patient services performance
  • Fostering strong relationships with patients, families, and healthcare teams

A bachelor's degree in Nutrition, Hospitality Management, or a related field is required, along with a minimum of 5 years of work experience in healthcare, including 2 years in a managerial position. A Certified Dietary Manager certification is preferred.


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