Customer Support Specialist
4 days ago
We are looking for a dedicated Customer Support Specialist to join our team at Black Hills Federal Credit Union. As a customer support specialist, you will be responsible for providing top-notch service to our members via various communication channels.
You will be the first point of contact for many of our members, and your excellent communication and problem-solving skills will be essential in resolving their inquiries and concerns.
Key Responsibilities:
- Assist members by telephone, online chat, or text
- Provide support with digital services, including online banking, mobile app, and online bill pay
- Maintain accurate records and reports
- Perform other duties as assigned
Requirements:
- Two-year college level of language, math, and reasoning skills
- Zero to two years of relevant experience preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
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