Customer Support Specialist

4 days ago


Rapid City, South Dakota, United States Black Hills Federal Credit Union Full time
About the Job

We are looking for a dedicated Customer Support Specialist to join our team at Black Hills Federal Credit Union. As a customer support specialist, you will be responsible for providing top-notch service to our members via various communication channels.

You will be the first point of contact for many of our members, and your excellent communication and problem-solving skills will be essential in resolving their inquiries and concerns.

Key Responsibilities:

  1. Assist members by telephone, online chat, or text
  2. Provide support with digital services, including online banking, mobile app, and online bill pay
  3. Maintain accurate records and reports
  4. Perform other duties as assigned

Requirements:

  • Two-year college level of language, math, and reasoning skills
  • Zero to two years of relevant experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously


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