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Customer Engagement Professional

1 week ago

Rapid City, South Dakota, United States Midco Full time
Customer Service Role:
We are looking for a skilled and empathetic individual to join our team as a Customer Experience Specialist. In this role, you will be the primary point of contact for customers, providing exceptional service and support to resolve their inquiries and issues.

Key Responsibilities:
  1. Respond to customer inquiries and concerns via phone, email, or chat.
  2. Resolve customer complaints and issues in a timely and professional manner.
  3. Analyze customer feedback to identify trends and areas for improvement.
  4. Collaborate with internal teams to address customer concerns and provide solutions.
  5. Document all customer interactions and updates in our system.

Requirements:
High school diploma or equivalent required. 1-2 years of customer service experience preferred. Strong communication and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities.

About Us:
We are a leading telecommunications company serving over 500,000 homes and businesses across the Midwest. We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) matching program. Our team is passionate about delivering exceptional customer experiences and making a positive impact in our communities.