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Intern/Part-Time Customer Support Specialist

4 weeks ago

Rapid City, South Dakota, United States Property Meld Part time
Intern/Part-Time Customer Support Specialist
Who We Are

At Property Meld, we're on a mission to radically improve the property management landscape. Remember that agonizing wait for your rental's maintenance issue to be fixed? We believe it shouldn't be that way.

We're building a seamless maintenance experience that delights residents, empowers property managers, and elevates the industry. Over the past six years, we've transformed from a small startup to a powerhouse, growing from 3 employees in 2016 to over 65 today, and we're just getting started.

As we continue to grow, we're looking for an Intern/Part-Time Customer Support Specialist to help us deliver a World-Class Customer Experience.

About This Role

This opportunity is perfect for someone who is looking for real-world experience in a fast-growing SaaS company while balancing an internship or part-time role.

This role can be structured as either an internship or a part-time position, depending on your experience and availability.

Location: This is an in-office role at Property Meld HQ in Rapid City, South Dakota.
Hours: 35 hours per week
Compensation: $18/hour

What You'll Do (Jobs to Be Done)

Deliver a World-Class Customer Experience by providing technical support via email, chat, and phone.
Troubleshoot customer issues using available tools, resources, and critical thinking.
Execute assigned tasks and projects to support the broader Customer Support team.
Become a Product Expert – learn and adapt quickly to our platform, processes, and customer needs.
Be a Customer Advocate – identify and communicate areas for improvement to enhance the maintenance experience.

Who This is For

Internship Opportunity: Perfect for students or recent graduates looking to gain hands-on experience in customer success, SaaS, or tech support.
Part-Time Role: Ideal for professionals seeking a flexible work schedule while growing a career in customer support.

What You Bring

Confident Communicator – You effectively communicate with customers via tickets, live chat, and scheduled calls.
Customer-Focused Mindset – You care deeply about customer experience and problem-solving.
Technical Curiosity – You enjoy learning new tools, troubleshooting, and solving technical issues.
Efficiency Master – You work hard and smart, managing time effectively in a fast-paced environment.
Team-Oriented – You collaborate well but can also thrive independently.
Agility & Adaptability – You grasp new concepts quickly and execute effectively.

Bonus Points If You Have:

Experience in customer support, technical troubleshooting, or SaaS.
Familiarity with CRM systems or ticketing platforms.
A knack for efficiency, problem-solving, and clear communication.

Why You'll Love It Here

Real-world experience in a high-growth SaaS company.
Training & mentorship to help you succeed.
Flexible work environment to fit your schedule.
Opportunities for growth and career development.

Ready to make an impact? Apply now and be part of a team that's transforming the property management industry