Business Development Associate
6 days ago
Assistant Manager
Approved Cash Advance
Job Summary:
> Support the Branch Manager in the daily operation of the Branch Office, ensuring seamless customer service and efficient operations.
>
Key Responsibilities:
• Provide exceptional customer service, addressing inquiries and resolving issues in a timely and professional manner.
• Solicit new or renewed customer business, fostering strong relationships and driving revenue growth.
• Receive payments and post to customer accounts, maintaining accurate records and ensuring compliance with company policies.
• Maintain cash drawer accuracy and security, adhering to strict cash handling procedures.
• Prepare and handle office deposits, ensuring timely and secure transactions.
• Prepare and process applications, verifying customer information and adhering to regulatory requirements.
• Perform collection activities on delinquent accounts, utilizing effective communication and negotiation skills.
• Assist with the development and training of new personnel, promoting a culture of excellence and customer satisfaction.
• Maintain compliance with company policies and procedures, ensuring adherence to regulatory standards.
• Prepare and assemble reports for remittance and branch records, providing valuable insights for business growth.
• Establish rapport with clients to build working relationships and increase retention, driving customer loyalty and satisfaction.
• Provide exceptional customer service, addressing inquiries and resolving issues in a timely and professional manner.
Requirements:
> Prior experience in customer service, with knowledge of State and Federal lending regulations.
> Valid State driver's license and acceptable driving record, with access to reliable transportation for use in employment.
> Computer literacy and ability to operate a ten-key calculator, with proficiency in tax preparation software.
> High School diploma or equivalent, with a strong focus on customer service and business acumen.
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