Service Delivery Expert
2 weeks ago
We are seeking a highly skilled Service Specialist to join our team at First MainStreet Insurance, L.C. This role is responsible for delivering exceptional service and support to our valued clients, ensuring their needs are met and exceeded.
Key Responsibilities- Develop and maintain strong relationships with clients to ensure their satisfaction and loyalty.
- Provide administrative support to the Account Manager, Account Executive, and Risk Advisor, ensuring seamless communication and collaboration.
- Process administrative tasks in a timely manner, including data integration and reporting, to ensure accurate and up-to-date information.
- Monitor account satisfaction levels and take proactive measures to ensure high levels of account retention.
- Market new business and/or renewal business, in conjunction with a Risk Advisor or Account Manager, to drive growth and revenue.
- Manage all account work in our agency management system (EPIC) to ensure accurate data and efficient operations.
- Manage assigned office operations, including mail, phones, and office supplies, to ensure a smooth and efficient work environment.
- Stay up-to-date with industry trends, market conditions, and competitors to provide expert advice and guidance to clients.
- Maintain confidentiality of client and carrier information, adhering to strict confidentiality protocols.
- Proven experience in service management or a related client-facing role.
- Proficient in Microsoft Office and other applications to maximize efficiency and function in a paper-free environment.
- Excellent communication and interpersonal skills, with the ability to interact effectively with clients and stakeholders at all levels.
- Exceptional problem-solving skills, with a strong focus on client satisfaction.
- Strong organization and time management skills, with the ability to prioritize tasks and meet deadlines.
- Strong collaborative and morale skills to motivate and assist a high-performing team.
At First MainStreet Insurance, L.C., we offer a dynamic and supportive work environment, with opportunities for growth and development. We are committed to providing exceptional service and support to our clients, and we are seeking a talented Service Specialist to join our team.
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Service Delivery Expert
2 weeks ago
Lime Springs, Iowa, United States First MainStreet Insurance, L.C. Full timeService Specialist Job DescriptionAt First MainStreet Insurance, L.C., we are seeking a highly skilled Service Specialist to join our team. As a Service Specialist, you will play a critical role in delivering exceptional service and support to our valued clients.Key Responsibilities:Develop and maintain strong relationships with clients to ensure their needs...
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Lime Springs, Iowa, United States First MainStreet Insurance, L.C. Full timeJob Title: Service Delivery SpecialistAt First MainStreet Insurance, L.C., we are seeking a highly skilled Service Delivery Specialist to join our team. As a key member of our operations department, you will be responsible for providing exceptional service and support to our valued clients.Key Responsibilities:Client Relationship Management: Develop and...
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