Service Delivery Specialist
3 weeks ago
First MainStreet Insurance, L.C. is seeking a highly skilled Service Delivery Specialist to join our team. As a key member of our operations department, you will be responsible for providing exceptional service and support to our valued clients.
Key Responsibilities- Client Relationship Management
- Develop and maintain strong relationships with clients to ensure their needs are met and exceeded.
- Regularly communicate with clients to proactively address concerns, gather feedback, and identify opportunities for account growth.
- Administrative Support
- Provide administrative support to the Account Manager, Account Executive, and Risk Advisor.
- Process all administrative responsibilities in a timely manner, including data integration and reporting for the team.
- Account Management
- Manage and report information from clients to ensure we are assisting in minimizing exposures.
- Monitor account satisfaction levels and take proactive measures to ensure high levels of account retention.
- Business Development
- Market new business and/or renewal business, in conjunction with a Risk Advisor or Account Manager.
- Office Operations
- Manage all account work in our agency management system (EPIC) to ensure all data is accurate.
- Manage assigned office operations, including mail, office supplies, and other administrative tasks.
- Professional Development
- Seek and develop opportunities to increase knowledge of insurance industry trends, market conditions, and competitors.
- Embrace the tools provided to become efficient in managing a book of business that is assigned.
- Confidentiality
- Maintain confidentiality of client and carrier information.
- Proven experience in service management or related client-facing role.
- Proficient or able to quickly learn and utilize Microsoft Office and other applications to maximize efficiency and function in a paper-free environment.
- Excellent communication and interpersonal skills, with the ability to interact effectively with clients and stakeholders at all levels.
- Exceptional problem-solving skills with a strong focus on client satisfaction.
- Strong organization and time management skills.
- Strong collaborative and morale skills to motivate and assist a high-performing team.
- Ability to adapt to a fast-paced and dynamic environment.
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3 weeks ago
Lime Springs, Iowa, United States First MainStreet Insurance, L.C. Full timeJob Title: Service Delivery SpecialistAt First MainStreet Insurance, L.C., we are seeking a highly skilled Service Delivery Specialist to join our team. As a key member of our operations department, you will be responsible for providing exceptional service and support to our valued clients.Key Responsibilities:Client Relationship Management: Develop and...
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Lime Springs, Iowa, United States First MainStreet Insurance, L.C. Full timeJob Title: Service Delivery Specialist**Job Summary:**We are seeking a highly skilled Service Delivery Specialist to join our team at First MainStreet Insurance, L.C. As a key member of our team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Client Relationship...
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Lime Springs, Iowa, United States First MainStreet Insurance, L.C. Full time{"title": "Service Specialist", "description": "Job SummaryWe are seeking a highly skilled Service Specialist to join our team at First MainStreet Insurance, L.C. This role is responsible for delivering exceptional service and support to our valued clients, ensuring their needs are met and exceeded.Key ResponsibilitiesDevelop and maintain strong...
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