Customer Service Ambassador

5 days ago


Los Angeles, California, United States University of Southern California Full time
About the Role

We are looking for a highly motivated and organized individual to join our front desk team. As a Front Desk Agent, you will be responsible for providing excellent customer service to our guests, responding to their queries, and resolving any issues they may have.

The Ideal Candidate

You will be a team player who can work effectively in a fast-paced environment, prioritize tasks, and maintain accuracy while multitasking. Your excellent communication skills and problem-solving abilities will enable you to handle guest complaints and resolve issues efficiently.

Responsibilities
  • Welcome guests and ensure a smooth check-in process.
  • Verify guest information, assign room keys, and provide additional assistance as needed.
  • Manage front desk operations, including reviewing accounts and charges with guests.
  • Collaborate with the housekeeping department to coordinate room status updates.
  • Conduct daily pass-on log and bulletin board activities.
  • Maintain accurate records and adhere to company policies.
What We Offer

We offer a competitive hourly rate range of $20.14 - $21.50, along with a comprehensive benefits package that includes work-life balance and employee well-being initiatives. Our team values diversity, equity, and inclusion, and we strive to create a welcoming environment for all employees and guests.



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