Customer Service Leader

19 hours ago


South Boston, Virginia, United States Food Lion Full time
Job Title: Customer Service Leader Job Summary: We are seeking a highly skilled Customer Service Leader to join our team at Food Lion. As a key member of our retail operations team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. Key Responsibilities: * Provide fast, easy, flexible, and friendly service to customers * Assist the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual * Maximize sales through excellent customer service * Maintain knowledge of office procedures, including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar * Ensure work stations and front-end areas of the store have a neat and clean presentation Requirements: * High school graduate or equivalent preferred * Effective communication and customer service skills * Ability and willingness to learn multiple tasks and technical requirements of the job * Ability to perform the technical requirements of cashier and service center * Must meet minimum age requirements to perform specific job functions Physical Requirements: * Ability to use computers and other communication systems required to perform job functions * Perform repetitive hand and arm motions * Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion * Pull or push up to 75 lbs. on occasion * Stand 100% of the time, frequently walking short distances Equal Employment Opportunity: Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression or any other characteristic protected by law.

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