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Alarm Services Coordinator

1 month ago

Gainesville, Virginia, United States Vector Security Full time

Job Summary:

We are seeking a skilled Alarm Services Coordinator to join our team at Vector Security. As an Alarm Services Coordinator, you will play a critical role in monitoring and maintaining dispatch activity, identifying trending issues, and reducing false alarms for our program customers.

Key Responsibilities:

  • Process false alarm fines by verifying dispatch occurred and contacting local jurisdictions as needed.
  • Manage alarm permits, including receiving requests, verifying processing, and updating project teams.
  • Monitor due dates and process permit renewals, ensuring accurate data in D365 and MASterMind.
  • Provide excellent customer service and interact with customers to resolve issues.

Requirements:

  • High school or equivalent qualification.
  • 1-2 years of industry experience, preferably in alarm systems, billing, ordinances, and jurisdictions.
  • Strong problem-solving skills, attention to detail, and self-motivation.

About Us:

Vector Security is a leading security integrator with over 50 years of experience. Our purpose is to make our world more secure, connected, and empowered, one customer at a time. We offer a competitive compensation package, including medical, dental, and vision coverage, as well as opportunities for professional growth and development.