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Client Director

2 months ago

Minneapolis Minnesota, United States Crossfuze Full time
Job Description

Job Title: Client Director - Sales and Delivery

Job Summary:

We are seeking an experienced Client Director to join our team at Crossfuze. As a Client Director, you will be responsible for serving as the voice of the customer within our organization and representing Crossfuze within assigned customers across both sales and delivery.

Key Responsibilities:

  • Spearhead all assigned customer account management, including oversight of customer onboarding, providing analysis, monthly reports, and acting on relevant or necessary tasks.
  • Proactively seek new sales opportunities via designated sales wedges within existing customer base and manage through entire sales process and track them in Crossfuze's CRM.
  • Develop new business through effective prospecting such as market research and leveraging existing relationships.
  • Conduct regular meetings to share monthly and ad-hoc reports utilizing Crossfuze's ITSM tool and present value-based propositions to drive account growth and partnership.
  • Review agreed service targets, perform SLA attainment reporting, and review processes.
  • Monitor SLA compliance and perform ongoing analysis of continuous service improvement opportunities across delivery operations amongst assigned accounts.
  • Coordinate delivery of Root Cause Analysis reports and activities.
  • Develop revenue growth plan, review with sales management, and attend sales meetings on a regular basis.
  • Perform contract negotiations and facilitate related actions for contract development and negotiation with Crossfuze leadership.
  • Drive continuous improvement in all assigned focus areas.

Requirements:

  • 5+ years of sales, relationship, and/or project management experience.
  • 5+ years of IT Managed Services Experience or IT Management experience.
  • Ability to communicate, mentor, teach, and explain concepts at multiple levels with the capability to extract the business value related to the proposed solutions.
  • Experience meeting and exceeding business deadlines established, creating professional proposals and executive summaries for clients.
  • Ability to build and maintain relationships.
  • Background and/or certifications in ITIL with the ability to understand and rationalize data within ITIL framework preferred.

Work Environment:

The employee will work either remotely (home office) or in an office environment as needed/determined. Occasional local travel to customer sites may be required.

Benefits:

  • Flexible remote work options.
  • Competitive paid time off.
  • Additional PTO day for mental health.
  • 401(k) with employer match.
  • Paid maternity and paternity leave for biological birth and adoption.
  • Newborn, adoption and fertility assistance.
  • Competitive training & development programs.
  • 10 days toward bereavement leave.