General Manager
17 hours ago
About the Role
Urban Air Adventure Park is seeking a dynamic and experienced General Manager to lead our team and drive success in our indoor adventure park. As a key member of our leadership team, you will be responsible for motivating and developing our staff, ensuring exceptional customer service, and achieving financial goals.
Key Responsibilities
- People
- Recruit, train, and mentor staff to develop their skills and provide exceptional customer service
- Cultivate a positive team environment that promotes a fun and safe experience for guests
- Implement and execute staff training programs to ensure high-quality service
- Develop and lead Area Leads and Certified Trainers to drive business growth and development
- Lead and influence managerial staff to achieve maximum productivity and efficiency
- Ensure execution of employee recognition and incentive programs to drive engagement and motivation
- Operations
- Maintain a safe, clean, and secure environment for guests and staff
- Oversee all aspects of park operations, including entertainment, food, beverage, attractions, and property management
- Continuously improve operational execution through attention to detail and adherence to operating standards
- Provide direction to the management team and ensure all staff members perform at a consistently high level
- Promote positive employee relations and uphold operational standards
- Assist franchise owners in holding managers accountable for setting and meeting departmental goals
- Monitor online reviews to ensure a consistently high level of guest satisfaction
- Financials
- Drive business growth through effective marketing strategies and sales initiatives
- Maintain systems for fiscal responsibility, including inventory control and labor budgeting
- Analyze financial reports and develop action plans to grow revenue and control expenses
Requirements
- 3+ years of experience in facility operations and management
- Experience in hospitality, theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
- Strong leadership and communication skills
- Ability to develop and motivate team members
- Intermediate computer skills, including Microsoft Office
- Professional grooming and conduct
- Adaptability, flexibility, and enthusiasm for the business
- Strong communication and interpersonal skills
- Ability to establish and communicate a vision for the park
About Urban Air Adventure Park
Urban Air is the preeminent indoor adventure park and market leader in location-based entertainment. Our purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.
Urban Air Brockton is an equal opportunity employer.
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