Program Support Specialist

2 weeks ago

Waterford Twp MI USA, United States Gesher Human Services Full time
Job Summary

Gesher Human Services is seeking a highly motivated and detail-oriented Program Support Specialist to join our Workforce Development team. In this role, you will provide general program support for various workforce initiatives, including document verification, determining eligibility, data entry, and report preparation.

Key Responsibilities
  • Provide orientation to services and resources available to customers.
  • Maintain effective communication with customers, career coaches, and partner organizations to coordinate services.
  • Assist in completing and verifying program paperwork, including determining customer eligibility for services.
  • Review customer information to ensure necessary services are received in accordance with funding source requirements.
  • Enter, maintain, and monitor participant performance in OSMIS and other workforce data systems, ensuring the integrity of inputs.
  • Fulfill data requests and prepare reports for management that capture specific program or customer performance.
  • Provide administrative, data tracking, and data entry support for special projects.
  • Follow up with customers, career coaches, and partner organizations on the status of barrier resolution/referral resolution.
Requirements
  • Bachelor's degree in human services, social work, education, human resources, or a related field.
  • 1-2 years' experience engaging disadvantaged individuals in career, education, or personal/family development.
  • Knowledge of Metro Detroit human service agencies and services is a plus.
  • Able to work well in a team environment, handle multiple assignments, and meet deadlines.
  • Strong written communication skills, ability to write clear, structured, and articulate communications.
  • Attention to detail and ability to meet deadlines.
  • Strong technology and data entry skills, including MS Office.
Working Conditions

This position is non-exempt and eligible for overtime pay in accordance with the Federal Fair Labor Standards Act.

The Agency reserves the right to modify, interpret, or apply this job description in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position.

Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.

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