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Service Desk Operations Specialist
1 month ago
Job Summary:
We are seeking a highly skilled and motivated Service Desk Administrator to join our team. As a key member of our IT department, you will play a vital role in providing exceptional support to our users, ensuring they have the tools and resources they need to operate efficiently.
About the Role:
As a Service Desk Administrator, you will be responsible for providing comprehensive support for both office-based and remote employees, addressing and resolving hardware and software issues promptly. You will utilize modern tools and technologies to enhance service delivery and system performance.
Key Responsibilities:
- Provide proactive and friendly support for both on-site and remote employees, addressing and resolving user issues related to hardware and software.
- Manage a high volume of support tickets efficiently, while being available for extended hours to ensure comprehensive user support.
- Utilize tools such as Windows 365 Virtual Machines, Intune for application automation deployments, and Jamf for macOS management.
- Collaborate with the engineering team to find resolutions, document solutions, and ensure effective problem resolution.
- Maintain and update reference documentation, ensuring all support requests are detailed with resolutions for future reference.
Qualifications:
- Familiarity with modern IT tools and platforms, including Windows 365, Intune, Jamf, and ServiceNow.
- Proven experience in troubleshooting and resolving technical issues with the issue reoccurring.
- Strong problem-solving abilities, effective communication skills, and the capacity to work collaboratively with engineering teams.
About Allied World:
Allied World is a global provider of insurance and reinsurance solutions. Our team is composed of highly motivated techs and analytics-oriented people that aim to leverage world-class solutions to provide exceptional service for our users.
