Senior Reliability Engineering Manager

2 weeks ago


Irving, Texas, United States The Intersect Group Full time

A prominent client of The Intersect Group is in search of a Senior Reliability Engineering Manager. This pivotal role involves ensuring the stability, efficiency, and accessibility of the client's digital services. The selected candidate will oversee a team of remote Reliability Engineers, work collaboratively with various engineering and operational teams, and lead efforts to improve infrastructure and incident management protocols.

Core Responsibilities:

  • Direct team objectives and resource allocation, ensuring alignment with the broader organizational goals.
  • Oversee system monitoring and the resolution of product support challenges.
  • Drive automation and Continuous Integration/Continuous Deployment (CICD) initiatives that support product offerings.
  • Address and resolve issues as they arise within an application architecture, ranging from critical client impacts to internal user concerns.
  • Ensure the reliability, availability, and performance of essential systems and services.
  • Establish and maintain comprehensive monitoring and alerting frameworks to proactively identify and mitigate potential issues.
  • Collaborate with engineering teams to design, implement, and maintain scalable and resilient systems.
  • Facilitate post-incident evaluations and promote continuous improvement based on insights gained.
  • Identify and implement automation opportunities to enhance operational efficiency.
  • Create and sustain tools and scripts that support operational functions and bolster system reliability.
  • Lead incident management efforts, coordinating with cross-functional teams to ensure prompt issue resolution.
  • Refine incident management processes and documentation to enhance response times and minimize recurrence.

Qualifications:

Experience:

  • Over 5 years of experience in Reliability Engineering, DevOps, or a related discipline.
  • At least 2 years in a leadership capacity, demonstrating a successful history of managing and nurturing high-performing teams, particularly those operating remotely.
  • Proven experience in managing intricate systems and services within a high-availability context.

Technical Proficiencies:

  • Strong expertise in Linux/Unix systems management and scripting languages (e.g., Python, Bash).
  • Familiarity with cloud service platforms (AWS) and container orchestration technologies (Docker).
  • Proficient in monitoring and logging solutions (e.g., MongoDB, New Relic).


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