Senior Reliability Engineering Manager
2 weeks ago
A prominent client of The Intersect Group is in search of a Senior Reliability Engineering Manager. This pivotal role involves ensuring the stability, efficiency, and accessibility of the client's digital services. The selected candidate will oversee a team of remote Reliability Engineers, work collaboratively with various engineering and operational teams, and lead efforts to improve infrastructure and incident management protocols.
Core Responsibilities:
- Direct team objectives and resource allocation, ensuring alignment with the broader organizational goals.
- Oversee system monitoring and the resolution of product support challenges.
- Drive automation and Continuous Integration/Continuous Deployment (CICD) initiatives that support product offerings.
- Address and resolve issues as they arise within an application architecture, ranging from critical client impacts to internal user concerns.
- Ensure the reliability, availability, and performance of essential systems and services.
- Establish and maintain comprehensive monitoring and alerting frameworks to proactively identify and mitigate potential issues.
- Collaborate with engineering teams to design, implement, and maintain scalable and resilient systems.
- Facilitate post-incident evaluations and promote continuous improvement based on insights gained.
- Identify and implement automation opportunities to enhance operational efficiency.
- Create and sustain tools and scripts that support operational functions and bolster system reliability.
- Lead incident management efforts, coordinating with cross-functional teams to ensure prompt issue resolution.
- Refine incident management processes and documentation to enhance response times and minimize recurrence.
Qualifications:
Experience:
- Over 5 years of experience in Reliability Engineering, DevOps, or a related discipline.
- At least 2 years in a leadership capacity, demonstrating a successful history of managing and nurturing high-performing teams, particularly those operating remotely.
- Proven experience in managing intricate systems and services within a high-availability context.
Technical Proficiencies:
- Strong expertise in Linux/Unix systems management and scripting languages (e.g., Python, Bash).
- Familiarity with cloud service platforms (AWS) and container orchestration technologies (Docker).
- Proficient in monitoring and logging solutions (e.g., MongoDB, New Relic).
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