Part Time CS Coordinator

1 month ago


Southington, Connecticut, United States COCC Full time

About COCC

COCC is a leading provider of enterprise processing solutions to financial institutions in the northeastern United States. We are committed to delivering top-notch customer service and innovative solutions to our clients.

Job Summary

We are seeking a Part Time CS Coordinator to join our team. As a Customer Support Specialist, you will be responsible for handling online banking end user inbound calls and messages to effectively assist customers. You will also assist end users with issues related to login problems, technical support, online bill pay, and online security.

Key Responsibilities

  • Handle online banking end user inbound calls and messages to effectively assist customers
  • Assist end users with issues related to login problems, technical support, online bill pay, and online security
  • Document end user phone and message interactions with specific details in the case management system
  • Build rapport and strengthen customer relationships while servicing end user needs in a respectful, professional manner
  • Maintain COCC call quality standards, meet COCC service level agreements, and demonstrate reliable work attendance

Requirements

  • Previous customer service and/or banking experience and a passion for delivering top-notch customer service
  • Previous call center experience a plus
  • Computer proficiency, including web navigation, keyboarding skills, and Microsoft Office a must
  • Ability to learn new concepts quickly and easily in a fast-moving environment
  • Detail-oriented
  • Some understanding of Online Banking services

What We Offer

  • A unique and collaborative experience as you grow your career with us
  • A hybrid schedule allowing you the flexibility to balance your work/life needs
  • A customized training plan to successfully onboard you through your first year
  • A robust employee training and development program aligned with career pathing objectives
  • Generous PTO offering as well as competitive pay and benefits
  • On-site fitness center / off-site fitness/wellness reimbursement
  • Tuition Reimbursement
  • Financial planning assistance with certified professionals
  • Fun employee events such as company outings, trivia, sports leagues, wellness events
  • Peer recognition programs

Why Work at COCC?

COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Accessibility

If you're a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling or emailing us. Please specify the help you need and we'll be happy to get back to you.



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