Retail Front End Supervisor

2 weeks ago


Southington, Connecticut, United States Ocean State Job Lot Full time

Job Overview:

As a Front End Supervisor at Ocean State Job Lot, you will be responsible for the protection of company assets under the direction of store management. Your primary focus will be on providing customer service and overseeing front-of-store activities in accordance with all company policies and procedures.

Key Responsibilities:

  • Establish and maintain a professional environment, ensuring the best possible experience for customers and sales associates.
  • Ensure compliance with company policies and procedures through proper handling of all transactions and corresponding documentation.
  • Train and supervise all Sales Associates and Secondary Front End Associates.
  • Supervise on all front-end policies and procedures.
  • Schedule to ensure proper coverage at the front end/service desk.
  • Coordinate immediate pre-screening of all applicants by store management.
  • Maintain merchandising standards for register end caps and inboards.
  • Maintain neat, organized and safe front end/service desk area.
  • Communicate to store management all corporate, associate, and customer issues on a timely basis.
  • Properly handle damages and returns daily according to established company procedure.
  • Operate a cash register, as needed.

Requirements:

  • Minimum 6 months supervisory and customer service desk experience required.
  • Experience in a related retail environment preferred.


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