Field Operations Specialist

2 weeks ago


Denver, Colorado, United States TBC Corporation Full time
Job Summary

The Franchise Operations Specialist will provide operational support to franchisees in the Denver-Kansas region, focusing on new store openings, transitions, operational components of the "Tires Now" initiative, same store sales growth, and training. This role involves close collaboration with Regional Sales Managers and Division Sales and Operations Managers to ensure seamless support to franchisees.

Key Responsibilities
  • New Store Openings and Transitions: Provide support for new store openings and transitions, including facilitation of Integration Calls, completion of Service Readiness surveys, introduction and debriefing of NFO In-Store Training Workbooks, and utilizing a Sales Tracking Tool to monitor store performance.
  • Operational Components of Tires Now: Administer all operational components of Tires Now, including inventory management, education on tire sale processes and products, and training on technology such as the Tire Price File, Tire Quoting via RO Writer, Midas Tire Center, and Midas.com website.
  • Same Store Sales Growth: Drive same store sales growth by identifying stores with greatest potential, diagnosing operational performance gaps, developing action plans with dealers, and following up on action plan execution.
Requirements
  • 5+ years of experience in management of retail tire and automotive service business or working with automotive franchisees.
  • Sales background in the automotive industry, franchise experience in automotive and/or other retail industries, and experience in total car care at the shop level, ASE certification preferred.
  • Excellent selling, sales training, and presentation skills, ability to challenge, motivate, influence, and communicate effectively, results-focused and orientated, and a Bachelor's degree in business administration preferred.
Benefits
  • Market competitive compensation, 401(k) and Roth with company match, comprehensive benefits including medical, dental, and vision, company-paid short-term disability and employer-subsidized long-term disability, company-paid life insurance, discounted tire purchasing, tuition reimbursement, employee assistance program, generous paid vacation and paid time off, and customizable voluntary benefits.


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