Service Excellence Specialist

4 weeks ago


Cerritos, California, United States OEC Group Full time

About the Role:

Orient Express Container (OEC) Group is seeking a highly skilled Service Excellence Specialist to join our team. As a Service Excellence Specialist, you will play a key role in driving the ambition towards service excellence.

Key Responsibilities:

  • Facilitate the development of the IT Service Management framework, including the creation, monitoring, measurement, and analysis of standardized IT processes and best practices.
  • Develop and deploy training and coaching to IT team members on service excellence, IT Service Management framework, and process improvement concepts, tools, and techniques.
  • Partner with IT service owners to identify service gaps and propose service improvement opportunities for evaluation and implementation.
  • Foster a culture of service excellence through training, framework development, and communicating service excellence initiatives, progress, and results.
  • Engage with business stakeholders to gather voice of customer (VOC) inputs and translate needs into functional and technical requirements for implementation/execution.
  • Facilitate process analysis and process design workshops to develop solutions identified business or IT problems/opportunities.
  • Lead service/process improvement and automation initiatives, from ideation to implementation and control.
  • Develop metrics and reporting to monitor and control process and service performance and measure the impact of process/service improvements.
  • Provide operational reporting on weekly and/or monthly key performance indicators (KPI) reports and review meetings.
  • Support the lifecycle of services, including designing, documenting, implementing, and continuous improvement.
  • Monitor and manage the ITSM tooling improvement pipeline from request to delivery.

Requirements:

  • 2-5 years of experience in IT Service Management, IT Operations, Service Delivery Management, or similar roles.
  • Working knowledge or experience with the following: IT Service Management frameworks (ITIL, COBIT, etc.), Project Management experience, Process Improvement Methodologies (Lean Six Sigma, Agile, etc.), Software Development Methodologies (SDLC, Agile, DevOps, etc.), Experience with IT Service Management Tools (4me preferred; ServiceNOW, BMC, Freshworks, etc.), Experience with Web Technologies (HTML, CSS, JavaScript, Java, SQL) and Automation Technologies (e.g. RPA) preferred.
  • Ability to work independently, navigate complex environments, and explain complex processes into manageable steps.
  • Proficient in communicating with stakeholders across different departments and levels; summarizing complex information, driving discussions, and facilitating brainstorming and solutioning exercises.
  • Readiness to challenge the status quo; inspect and evaluate business/IT requirements and processes to ensure operational excellence.
  • Curiosity and want to grow your experience across several domains, especially freight logistics domains and general operation management, to drive projects from conception to running.

What We Offer:

  • $95,000 - $120,000/year based on education and experience level.
  • Hybrid work schedule (1-day a week working from home); laptop provided by OEC Group.
  • 10-days PTO (Paid Time Off), Employee Appreciation Days, Paid Holidays, Sick/Flex time.
  • Full Health Insurance coverage including medical, dental, vision, term life, and accident insurance.
  • 401K retirement plan with 3% company match.
  • Discounted pet insurance.
  • Annual performance bonus and mid-year reviews for salary increases.

Education:

  • Bachelor's in Business Administration, Project Management, Industrial Engineering, or a related field is preferred.

OEC Group is an Equal Opportunity Employer.



  • Cerritos, California, United States OEC Group Full time

    Job SummaryOrient Express Container (OEC) Group is seeking a highly skilled Service Excellence Specialist to join our team. As a key member of the Service Excellence team, you will play a vital role in driving our ambition towards service excellence.Key Responsibilities Facilitate the development of the IT Service Management framework, including the...


  • Cerritos, California, United States Illumination Foundation Full time

    Job Title: Benefits Enrollment SpecialistJob Summary:The Benefits Enrollment Specialist is a critical role at Illumination Foundation, responsible for ensuring that clients receive the benefits they are eligible for. This includes auditing client charts, assisting with MediCal and MediCare enrollment, and communicating with hospitals regarding our...


  • Cerritos, California, United States Spectrum Full time

    Unlock Your Potential as an Enterprise Service Delivery AnalystSpectrum Enterprise is seeking a motivated and organized Enterprise Service Delivery Analyst to join our team. As an Enterprise Service Delivery Analyst, you will play a critical role in coordinating right of entry and service installation processes, ensuring seamless execution and timely...

  • Security Specialist

    1 month ago


    Cerritos, California, United States Security Industry Specialists Full time

    Job Title: Security Specialist Location: Cerritos, CA Employment Type: Full Time Job Overview:We are seeking a highly motivated and detail-oriented Security Specialist to join our team at Security Industry Specialists, Inc. (SIS). As a Security Specialist, you will be responsible for patrolling assigned zones, enforcing client policies and regulations, and...


  • Cerritos, California, United States Golden Star Technology Full time

    Job DescriptionGolden Star Technology Inc, a leading provider of IT and AV solutions, is seeking a skilled Accounts Receivable Specialist to join their team. The ideal candidate will possess excellent customer service skills and be able to work effectively in a fast-paced environment.Key Responsibilities:Process customer payments by recording electronic...

  • Pet Care Specialist

    4 weeks ago


    Cerritos, California, United States PetSmart Full time

    Pet Care SpecialistAs a Pet Care Specialist at PetSmart, you will be responsible for creating a welcoming environment for pets and their owners. Your duties will include greeting pets, advising pet owners on our services, and ensuring the pets are well taken care of during their stay. This role requires strong communication skills and a passion for animal...


  • Cerritos, California, United States LA BUSINESS MANAGEMENT SERVICES, LLC Full time

    Job DescriptionLA Business Management Services, LLC is seeking a detail-oriented Pharmacy Billing Specialist to ensure accurate payment for services rendered and maintain financial records.Key Responsibilities:Third-party insurance claim billing associated with dispensing medication and using the required bill method.Transmit or submit claims to payors for...


  • Cerritos, California, United States La-Z-Boy Full time

    About La-Z-Boy IncorporatedLa-Z-Boy Incorporated is a global leader in the furniture industry, dedicated to delivering comfort and transforming lives. With over 10,000 team members across the globe, our company fosters an inclusive environment while honoring a legacy built on family values.Job OverviewWe are seeking a highly motivated Sales Performance...


  • Cerritos, California, United States Best Buy Co. , Inc. Full time

    A Best Buy Inventory Management Specialist plays a vital role in maintaining inventory integrity in the store through various inventory adjustments and data collection tools.Key Responsibilities:Accurately complete and communicate stock countsEnsure inventory accuracy and efficiencyCollaborate with team members to resolve inventory discrepanciesRequirements:...


  • Cerritos, California, United States Hyundai Rotem USA Corporation Full time

    Job Title: Electrical Systems Integration SpecialistJob Summary:We are seeking an experienced Electrical Systems Integration Specialist to join our team at Hyundai Rotem USA Corporation. As an Electrical Systems Integration Specialist, you will be responsible for leading and supporting the integration of vehicle electrical systems, including communications...

  • Marketing Specialist

    4 weeks ago


    Cerritos, California, United States Golden Star Technology Full time

    Job Title:Marketing SpecialistJob Summary:Golden Star Technology is seeking a skilled Marketing Specialist to play a pivotal role in enhancing our marketing strategy, corporate branding, client events, and vendor relationships. This position places a strong emphasis on event planning, content development, customer acquisition, and creative graphics.Key...

  • Sales Specialist

    4 weeks ago


    Cerritos, California, United States Target Full time

    Key Responsibilities:As a Sales Specialist at Target, you will work in a fast-paced environment to deliver exceptional guest experiences. Your key responsibilities will include:• Providing service to guests that makes them feel welcomed, inspired, and rewarded• Stocking, setting, and selling Target productsAbout the Role:This is a great opportunity to...


  • Cerritos, California, United States Dermatology Skin and Cancer Institute Full time

    Medical Billing SpecialistWe are seeking a highly organized and detail-oriented Medical Billing Specialist to join our team at the Dermatology Skin and Cancer Institute. As a Medical Billing Specialist, you will be responsible for managing multiple revenue cycle management functions, including monitoring aging reports, updating patient demographics, checking...


  • Cerritos, California, United States Amergis Full time

    Job SummaryAmergis Healthcare Staffing is seeking a dedicated Behavioral Support Specialist to work at Bellflower Unified School District. The ideal candidate will assist students in a classroom setting, providing behavioral support and implementing strategies to promote positive behavior.Key ResponsibilitiesCollaborate with school professionals and...

  • IT Support Specialist

    4 weeks ago


    Cerritos, California, United States Golden Star Technology Full time

    Job SummaryThe Service Desk Technical Support Specialist is a crucial role at Golden Star Technology, responsible for troubleshooting and resolving technical issues for our internal and external customers. As the initial point-of-contact, this individual will provide timely and effective support for laptop and desktop PC hardware, desktop software, office...

  • Culinary Specialist

    4 weeks ago


    Cerritos, California, United States Polly Pies Full time

    Job DescriptionPollys Pies is seeking a skilled Culinary Specialist to join our team in the grill area. As a key member of our kitchen staff, you will be responsible for preparing all products made in the grill area, adhering to our high standards of quality and consistency.Key Responsibilities:Prepare and cook all grill items consistently, quickly, and...


  • Cerritos, California, United States LHH Recruitment Solutions Full time

    A reputable law firm in the Los Angeles area is seeking a skilled Professional Billing and Accounts Specialist to join their team in the Cerritos office.Job Summary:This exciting opportunity involves working with a team of professionals to generate, review and edit pre-bills and final invoices for clients and attorneys. As a key member of the billing...

  • IT Support Specialist

    4 weeks ago


    Cerritos, California, United States Eminent Inc Full time

    About the Role:Eminent Inc is seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you will provide technical support to internal customers, ensuring they have the necessary tools and resources to perform their jobs efficiently.Key Responsibilities:Provide first-level support for hardware, software, and...


  • Cerritos, California, United States Charter Communications Full time

    About the RoleWe are seeking a highly motivated and experienced Strategic Account Specialist for Healthcare to join our team at Spectrum Enterprise. As a key member of our sales team, you will be responsible for building and maintaining relationships with healthcare providers, identifying new business opportunities, and developing and executing sales...


  • Cerritos, California, United States Polly Pies Full time

    Job Summary:Polly Pies is seeking a skilled Bakery Production Specialist to join our team. As a key member of our production team, you will be responsible for preparing high-quality baked goods, maintaining a clean and organized workspace, and ensuring exceptional customer service.Key Responsibilities: Prepare a variety of baked goods, including bread,...