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Valet Service Operations Manager

2 months ago

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{"Job Title": "Valet Service Manager", "Location": "Waikiki", "Job Type": "Exempt, Full-Time", "Company Overview": "Alliance Personnel Inc is a leading provider of parking and valet services in Honolulu, Hawaii, dedicated to delivering top-tier customer service and ensuring smooth, efficient, and safe operations.", "Job Summary": "The Valet Service Manager is responsible for overseeing and managing all aspects of valet operations, including leading a team of valet attendants, ensuring outstanding customer service, managing logistics, and coordinating with various departments to deliver a seamless experience for guests.", "Key Responsibilities": [{"Leadership and Management": "Supervise, train, and manage a team of valet attendants, schedule shifts, and assign duties to ensure adequate coverage, conduct regular team meetings to review performance, provide feedback, and discuss goals, address employee concerns and manage disciplinary actions as needed."}, {"Customer Service": "Ensure that all guests receive exceptional service, from arrival to departure, address guest complaints and resolve issues promptly and professionally, maintain a visible presence during peak times to ensure smooth operations and high service standards."}, {"Operational Oversight": "Develop and implement procedures to maximize efficiency and safety, monitor parking areas to ensure the safety and security of vehicles, coordinate with hotel, restaurant, or facility management to meet specific service needs, oversee vehicle retrieval times to minimize guest wait times."}, {"Financial Management": "Manage and monitor the valet service budget, including labor costs, prepare and present financial reports on valet service performance, handle billing and payment issues related to valet services."}, {"Compliance and Safety": "Ensure compliance with local laws, regulations, and company policies, implement and enforce safety protocols for both staff and guests, maintain accurate records of incidents, accidents, and service performance."}], "Qualifications": "Proven experience in a leadership role within the valet, hospitality, or customer service industry, strong customer service orientation with excellent communication and interpersonal skills, ability to manage multiple tasks and prioritize effectively in a fast-paced environment, proficiency in basic financial management, including budgeting and reporting, valid driver's license and a clean driving record, ability to work flexible hours, including evenings, weekends, and holidays.", "Preferred Qualifications": "Experience in hotel or luxury service environments, bilingual (Japanese and English) abilities.", "Salary": "$60,000/year", "Benefits": "Health, dental, and vision insurance, paid time off"}