Logistics Coordinator

1 month ago

Greeneville, Tennessee, United States Covenant Logistics Group Full time
Job Title: TMS Coordinator

Job Summary:

The TMS Coordinator will be responsible for the operational execution of contract transportation customer requirements. This includes owning order receipt, planning, and optimization, as well as carrier selection and tender. The successful candidate will execute track & trace functionality for exception loads, execute spot buys for hot, one-off, and/or unusual non-contracted lanes, and serve as the primary point of contact with customers and carriers for daily tactical communication via phone and email.

Key Responsibilities:

  • Heavy customer and carrier interaction and communication daily via phone and/or email
  • Provide carrier compliance, root cause analysis, and EDI problem resolution
  • Facilitate non-typical or specialized customer requests
  • Provide assistance to new hires in training and ongoing operational activities
  • Utilize methods and procedures to achieve process compliance and organizational goals
  • Support and maintain standard customer and operational reporting
  • Provide feedback and recommendations to drive continuous improvement at account and operational levels
  • Maintain a high level of customer service to both internal and external customers
  • Provide data interpretation and cleansing as required
  • Provide support for customer Track & Trace/POD inquiries
  • Resolve and track customer complaints and issues
  • Enter shipment/load information from customers into TMS operating systems as needed
  • Perform other related duties as assigned by Management
  • Monitor loads for exceptions and manage exceptions to closure
  • Work cross-functionally between departments (customer service, planning, and execution)
  • Training of carriers/customers on use of Landair web tools
  • Document, develop, and provide training programs to correct and improve vendor and customer location performance
  • Serve as subject matter expert for vendor process, system(s) use, and all performance-related items
  • Serve as facilitator and content delivery medium for all training-related issues

Qualifications:

  • Candidate must possess excellent communications skills, both written and verbal, and have a strong professional presence
  • Good multi-tasking skills, ability to handle multiple tasks concurrently
  • Self-motivated with strong time management skills
  • Maintains effective working relationships with peer departments, service providers, and customers
  • Solid experience and knowledge of TMS, Load Boards, Excel, Access, Word, PowerPoint
  • High school diploma/equivalent plus 1 year work experience or accredited internship/cooperative experience required
  • Strong problem-solving, sound judgment, and good decision-making ability
  • Bachelor's degree in Transportation, Logistics, or Business Administration preferred

Benefits:

  • Competitive Compensation
  • 401(k) match
  • Serious Health Condition Pay
  • Full Health Benefits Package
  • Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life Insurance
  • Paid Time Off & Holidays
  • Cultural Perks
  • Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance, and Employee Assistance Program

Covenant Logistics Group is an Equal Opportunity Employer.

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