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Optical Sales Specialist

2 months ago

Gorham, Maine, United States Maine Optometry Full time
Job Overview

Position: Optical Sales Specialist

Employment Type: Full-time, in-person

Compensation: $20 — $25 per hour

If you possess a friendly demeanor, attention to detail, and a desire to foster a positive atmosphere, we encourage you to consider this opportunity. While experience in healthcare or customer service is advantageous, it is not mandatory as we offer thorough training.

Are you driven by a commitment to exceptional customer service and assisting community members with their eyewear needs? If so, the Optical Sales Specialist role at Maine Optometry may be the ideal position for you.

Benefits Offered:

  • Competitive starting salary
  • 401K retirement savings plan
  • Health insurance coverage
  • Paid vacation time
  • Additional benefits available

About Us:

Maine Optometry serves as a primary destination for comprehensive vision care and eyewear solutions. We are seeking a warm and approachable individual to provide an outstanding patient experience within our optical department. Joining our practice means being part of a supportive team and enjoying the natural beauty and outdoor activities that Maine has to offer during your leisure time.

Key Responsibilities:

As an Optical Sales Specialist, you will play a crucial role in assisting patients with eyewear selection and ensuring proper adjustments for optimal fit and functionality. Your responsibilities will include:

  • Taking precise measurements, adjusting eyewear as needed, and ensuring that the final products meet both standards and patient specifications.
  • Engaging with customers to understand their needs through open-ended questions.
  • Reviewing prescriptions, identifying unique requirements, and collaborating with optometrists and management as necessary.
  • Custom fitting glasses and thoroughly inspecting eyewear to reinforce patients' choices.
  • Demonstrating extensive product knowledge and effectively communicating the features and benefits of various lenses and frames.
  • Proactively addressing potential issues, understanding the root causes of patients' concerns, and developing long-term solutions.
  • Educating patients about eyewear options and committing to delivery timelines.
  • Maintaining an organized and visually appealing frame display.
  • Upholding patient privacy rights in accordance with HIPAA regulations.

Desired Skills & Qualifications:

  • Detail-oriented with a thorough approach to tasks.
  • Able to multitask and thrive in a fast-paced, high-volume environment.
  • Adaptable to new technologies and changes.
  • Strong customer service and retail capabilities.
  • Effective communicator and team collaborator.
  • Basic math skills are essential.
  • American Board of Opticianry (ABO) certification and optical dispensing experience are preferred but not required.
  • Familiarity with current optical frame styles and trends.
  • Experience with OfficeMate is a plus.
  • High School diploma or GED equivalent is required.