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Patient Services Representative

2 months ago

Syracuse, New York, United States Planned Parenthood of Central & Western New York Full time
Job Summary

Planned Parenthood of Central and Western New York is seeking a highly skilled and compassionate Patient Services Specialist to join our team. As a key member of our healthcare operations team, you will be responsible for providing exceptional patient care and support in a fast-paced medical office environment.

Key Responsibilities
  • Greet patients, visitors, and colleagues in a friendly, courteous, and professional manner.
  • Operate telephones efficiently by promptly answering the telephone, screening telephone calls and referring appropriately, and recording and delivering telephone messages as necessary.
  • Address patient concerns in a prompt, courteous, confidential, and caring manner.
  • Maintain a clean and organized work area, ensuring patient confidentiality according to HIPAA compliance regulations.
  • Schedule, confirm, and reschedule patient appointments as needed in a timely, efficient manner.
  • Verify and/or create patient demographic and insurance information in the Electronic Practice Management System (EPM) to assure timely and accurate billing.
  • Verify and/or generate required consents in EPM, such as but not limited to: Request for Medical Services and the Payment Arrangement - Insurance form.
  • Verify insurance eligibility and coverage prior to services being rendered.
  • Request photo identification and insurance information from patients in accordance with our policy.
  • Interface with Phreesia to check in and register patients.
  • Assess patients for their placement on a Discount Fee Schedule.
  • Request income information from patients by completing the appropriate documentation.
  • Assess eligibility and screen patients for grants and other payment sources, such as but not limited to: Medicaid Presumptive Eligibility for Pregnant Women and the Family Planning Benefit Program.
  • Assist patients with completion of insurance forms as necessary; assist in obtaining necessary program eligibility documentation, if necessary.
  • Collect payment and inform client of any outstanding financial responsibility.
  • Verify checks, credit cards, and debit cards, as outlined in procedures; provide patient with a receipt.
  • Provide emergency contraceptives and birth control to patients/people who walk in for supply sales in accordance to company policy and procedure.
  • Review charges for completeness and accuracy; enter client visit record data into EPM.
  • Follow appropriate Cash Handling procedures.
  • Fax and/or scan medical records requests and paperwork, as directed.
Accountability and Teamwork
  • Provide excellent customer service to all patients and visitors with the intent of exceeding expectations.
  • Travel to other sites as needed to fill in when a Patient Service Specialist is absent, as directed by the Health Center Manager.
  • Participate in and adhere to agency's Compliance, Quality and Risk Management program.
  • Attend and participate in staff meetings; may assist with training of new staff or attending training workshops, as requested.
  • Participate in affiliate initiatives.
  • Accept individual and joint responsibility for, participate in, and work to achieve productivity, customer service, and capacity goals as set by PPCWNY.
Requirements
  • Applicants must possess the following qualifications (or equivalent combination of education and experience):
  • Education: High School Diploma or GED preferred.
  • Experience: A minimum of 1-3 years of experience in healthcare and/or medical billing preferred; experience in customer service desirable.
  • Knowledge, Skills, & Abilities:
  • Must be able to handle client information discreetly.
  • Must be organized, able to prioritize tasks and handle multiple projects.
  • Must have excellent customer service and communication skills and be comfortable with multi-tasking.
  • Proficiency in MS Office (Word, Excel, Email) is required with ability to work between multiple computer screens.
  • Ability to work independently.
  • Must have excellent communication skills (verbal and written), be able to work a flexible schedule with ability to travel to multiple sites when needed.
  • Must be able to work a flexible schedule, and travel to multiple sites, as needed.
  • Must have reliable transportation and a valid NYS driver's license not in jeopardy of being revoked.
  • Planned Parenthood seeks candidates who have experience delivering care and services to a racially and ethnically diverse service population.
  • Planned Parenthood seeks candidates who have proficiency in one of the following languages, including but not limited to: Spanish, Nepali, Arabic, and Swahili.
  • A commitment to Planned Parenthood of Central and Western NY (PPCWNY)'s mission, vision and values along with a commitment to providing services to a diverse range of clients and to the goals of PPCWNY is essential.
Physical Requirements
  • Possess sufficient mobility to perform the Essential Functions listed in this Job Description with or without an accommodation.
  • Ability to travel to all agency locations as assigned.
Work Schedule

This is a full-time, 40 hours a week, position; regular schedule will be Monday - Friday with rotating Saturdays.

Benefits and Compensation

At PPCWNY, we are committed to equitable compensation practices and transparency. In alignment with these efforts, the pay for this position ranges from $16.50 to $19.18/hour. Actual compensation will be determined by experience and other factors permitted by law. In addition to competitive compensation, PPCWNY offers an extensive benefits package with generous Paid Time Off, 10 paid holidays, affordable medical, dental, and vision options, Health Savings Account or Flexible Spending Account, 401(k) with match, and much more.

Planned Parenthood of Central and Western New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability. We are committed to workforce diversity and aspire to reflect the communities we serve. To that end, we strongly encourage people of color, LGBTQ identifying individuals, people with disabilities and other underrepresented groups to apply.