Member Service Representative

2 weeks ago


Allentown, Pennsylvania, United States Wal-Mart Stores , Inc. Full time
Job Summary

We are seeking a highly motivated and customer-focused Member Service Representative to join our team at Sam's Club. As a Member Service Representative, you will be responsible for providing exceptional member service, ensuring a positive shopping experience, and maintaining a clean and organized store environment.

Key Responsibilities
  • Provide member service by maintaining exit areas, reviewing member receipts, and acknowledging members
  • Assist members with purchasing decisions, locate merchandise, and resolve member issues and concerns
  • Maintain self-checkout area, process member purchases, and assist with payments, returns, refunds, and exchanges
  • Assist with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity
  • Assist with training of Member Frontline Service associates on company processes and procedures
Requirements
  • Customer Service experience, preferably in a retail environment
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Excellent communication and interpersonal skills
  • Ability to lift up to 25 pounds and stand for long periods
What We Offer
  • Competitive hourly wage
  • Performance-based bonus awards
  • Health benefits, including medical, vision, and dental coverage
  • 401(k) and stock purchase plans
  • PTO and paid time off benefits

At Sam's Club, we offer a dynamic and supportive work environment, opportunities for career growth and development, and a comprehensive benefits package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional member service, we encourage you to apply for this exciting opportunity.



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