Customer Service Representative

1 month ago


Oceanside, California, United States Carmax Full time
Carmax Customer Advisor Job Description

As a Customer Advisor at Carmax, you will be the first point of contact for service customers, providing a friendly and welcoming experience. Your role will involve assisting Service/Customer Operators with incoming service calls, interviewing and documenting customer concerns, and establishing specific call times to update customers on the status of their vehicle. You will also be responsible for creating repair orders and routing work to technicians or mechanics.

Key Responsibilities:

  • Meet and greet all service customers in a friendly manner
  • Assist Service/Customer Operators with incoming service calls
  • Interview and document customer concerns
  • Establish specific call time with each customer to update them on the status of their vehicle
  • Create repair orders, and route work to technicians or mechanical

What You'll Need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team


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