Service Operations Coordinator

3 weeks ago


Huntington Beach, California, United States Johnson Controls Full time
Job Summary

We are seeking a highly skilled Service Operations Coordinator to join our team at Johnson Controls. This role will be responsible for coordinating customer service requests, scheduling and dispatching technicians, and ensuring technical service work is completed in a timely manner.

About the Role
  • Coordinate customer service requests from initiation to service completion
  • Schedule and dispatch technicians to maximize productivity and profitability
  • Analyze and assess technical team performance to enhance customer satisfaction

This position requires strong organizational and communication skills, as well as the ability to prioritize multiple tasks and projects simultaneously. The ideal candidate will have a minimum of five years of experience in a service industry role, with a focus on service operations and scheduling.

Requirements
  • Bachelor's degree preferred, high school diploma or equivalent required
  • Minimum of five years of service industry experience managing service operations and/or service scheduling
  • Strong organizational and attention to detail skills
  • Excellent interpersonal and communication skills

The estimated salary range for this position is $25-30 per hour, depending on education, experience, and other factors. We offer a competitive benefits package, including health insurance, retirement savings plan, and paid time off.



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