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Healthcare Customer Service Specialist

2 months ago

Montgomery, Alabama, United States Gainwell Technologies LLC Full time

At Gainwell Technologies, we understand that exceptional organizations thrive on exceptional teams. Join us in addressing business challenges and enhancing operational efficiency. We offer a unique opportunity for career advancement in a company that prioritizes your contributions, work-life balance, continuous learning, and professional growth.

Position Overview

As a Healthcare Customer Service Specialist, you will play a vital role in our mission to leverage technology in improving the health and well-being of our community's most vulnerable members. Your passion for helping others will align with our commitment to finding innovative solutions to significant healthcare challenges. Below are the specifics of this role.

Your Responsibilities
  • Provide assistance to clients by addressing various eligibility and claims inquiries via phone.
  • Identify and resolve basic inquiries while detecting demographic and provider issues affecting eligibility and claims.
  • Process requests for Non-Emergency Transportation (NET) Vouchers and collaborate with NET coordinators and Medicaid Agency Case Managers.
  • Conduct research on client eligibility, benefit limits, and verify coverage.
  • Update client demographic information as necessary.
Qualifications
  • A minimum of one month of customer service or telephone experience is required; additional experience is preferred.
  • Experience in the healthcare sector is advantageous.
  • Strong interpersonal skills with the ability to engage positively with callers.
  • Proficient in problem identification and resolution, multitasking, and working effectively under pressure.
  • Bilingual proficiency in English and Spanish is preferred.
  • Assessment Requirement: All candidates must complete the Harver Assessment during the interview process to evaluate key competencies relevant to the role.
Expectations for This Role
  • This position requires on-site attendance.
  • Video conferencing will be mandatory during interviews and the initial orientation period.

Compensation and Benefits:
The salary range for this position is competitive and may vary based on various factors. Gainwell offers a comprehensive benefits package, including flexible vacation policies, a 401(k) employer match, health benefits, and educational assistance. We also provide numerous leadership and technical development programs to enhance your skills.

At Gainwell Technologies, we believe in the power of collaboration, innovation, and inclusion to drive our growth. Join us in making healthcare work better for everyone. Explore more about Gainwell and our available job opportunities on our careers page.

Gainwell Technologies is dedicated to fostering a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, ensuring that all qualified applicants receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, gender identity, age, disability, or other legally protected characteristics.