Spa Operations Manager

4 weeks ago


Herndon, Virginia, United States Hand & Stone Corp Full time

About the Role: We are seeking an experienced Spa Operations Manager to join our team at Hand & Stone Massage and Facial Spa in Reston, VA. As a key member of our management team, you will be responsible for overseeing the daily operations of the spa, including front desk management, sales performance, and team coaching.

Key Responsibilities:

  • Provide exceptional customer service and experiences to all guests and members
  • Maintain personal sales performance, meeting or exceeding expectations
  • Oversee and manage daily operations of the front desk
  • Assist General Manager in managing sales performance by driving key metrics
  • Assist in the recruiting, hiring, onboarding, and training process
  • Train, monitor, and coach performance
  • Membership education and sales - including sales goals and incentives
  • Passionately promote products and services
  • Administrative duties in conjunction with the General Manager including reporting, cash handling, etc.


Requirements:
  • Possession of 1-3 years of leadership experience
  • Able to work flexible hours including nights, weekends, and some holidays
  • Ability to occasionally travel for training sessions, conferences, meetings with clients, or other business-related activities
  • Excellent verbal and written communication skills
  • A fast learner, with a positive attitude
  • Comfortable in a fast-paced, high-volume environment
  • Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
  • A strong team player with the ability to work independently under minimal supervision
  • Exceptional organizational skills, including attention to detail and multitasking
  • Critical thinking skills, including customer conflict resolution


Compensation Package: Our competitive compensation package includes a base hourly rate ranging from $16-$18, tailored to reflect your experience and skills. Additionally, you'll have the opportunity to earn monthly performance bonuses, with the average bonus ranging from $300 to $400 per month, based on individual and team achievements. With our uncapped commission structure, you can benefit from substantial earning potential based on your sales performance. Total average earnings range from $35,000 to $44,000 annually, depending on individual performance. This is a great opportunity to grow professionally with a successful franchise company like Hand & Stone Corp

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