Host Coverage Support Specialist

1 week ago

Seattle, Washington, United States Downtown Emergency Service Center Full time
About the Role

We are seeking a highly skilled and compassionate individual to join our team as an On-Call HOST Coverage Support Specialist. In this role, you will provide critical support services to homeless adults experiencing severe and persistent mental illness and co-occurring disorders.

Key Responsibilities
  • Provide a welcoming and therapeutic presence for clients in our drop-in clinic, engaging them in conversation and building rapport.
  • Offer survival resources, hygiene products, and harm reduction supplies to meet basic needs and promote stability.
  • Develop and maintain cooperative relationships with clinical programs operating out of the drop-in clinic, ensuring seamless continuity of care.
  • Participate in community engagement and outreach efforts to promote the needs of DESC clients with mental illness and co-occurring disorders.
  • Collaborate with a multi-disciplinary team of clinical, outreach, medical, peer support, and substance use specialists to provide liaison services and support stabilization and transition to long-term behavioral health or other appropriate ongoing services.
  • Distribute client payee funds and assist with administrative tasks related to DESC payee services.
  • Communicate effectively across multiple platforms, understanding the need for immediate response times.
  • Serve as a liaison between assigned Case Manager and Client with HOST registration and intake forms as needed.
  • Complete documentation associated with providing direct client drop-in services by end of shift.
  • Maintain a clean and orderly supply area in the HOST office, including transporting client items, replenishing supply areas, and organizing client survival/resource areas.
Requirements
  • Relevant Bachelor's degree in social work, psychology, or related behavioral science, or a combination of 1 year of relevant paid work experience and demonstration of the ability to perform required job duties.
  • Ability to meet Washington Department of Health requirements for registration as a Registered Agency Affiliated Counselor (AAC) or any other superseding credential.
  • Flexibility to work either shift times - 9am-2pm or 12pm-5pm.
  • Interest in working with clients who are difficult to engage and maintain in traditional mental health/substance use disorder programs.
  • Knowledge of Recovery-focused, strengths-based work in mental health.
  • Knowledge of Harm Reduction strategies.
  • Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors.
  • Ability to communicate and work effectively with staff from various backgrounds.
  • Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for clients.
  • Knowledge of de-escalation skills, crisis intervention & stabilization.
Preferred Qualifications
  • Ability to drive an agency or personal vehicle to conduct agency-related business, including a current Washington State driver's license and insurable driving record.
  • Experience working with adults who are experiencing or who have experienced homelessness, have a mental illness and/or co-occurring substance use disorders.
  • Bi-cultural background/experience.
  • Bi-lingual English/Spanish.
  • Strong knowledge of relevant community resources and methods for accessing them.
About DESC

Downtown Emergency Service Center (DESC) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing.

Our vision is a community where no person is abandoned, ignored, or experiencing homelessness. We serve almost 2,000 people each day and are recognized nationally and regionally as an innovator in developing solutions to homelessness.

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