Healthcare Benefits Consultant

5 days ago


Lombard, Illinois, United States Managed Care Staffers Full time

Job Summary:

We are seeking experienced Health Insurance and Benefits professionals to join our team as Member Service Representatives. As a key member of our team, you will be responsible for providing exceptional customer service to our members, answering incoming calls, and resolving benefit-related inquiries.

About the Role:

  • You will work in a fast-paced call center environment, assisting members with health insurance and union benefits inquiries.
  • Responsibilities include answering approximately 50 incoming calls per day, determining eligibility, enrolling members into health plans, and providing claim statuses.
  • You will also perform data entry, provide medical, hospital, prescription, and dental benefit information, and document call information accurately.
  • A High School Diploma or GED is required, along with at least 1+ years of recent medical insurance, benefits, or claims customer service experience.
  • Excellent customer service skills, professional telephone etiquette, and empathy are essential.

What We Offer:

  • An estimated salary of $40,000 - $60,000 per year, depending on experience.
  • Superior benefits upon conversion to our payroll, contributing to an average staff longevity of over 15 years.
  • A hybrid schedule of 2 days in office and 3 days at home after training.
  • Ongoing training and development opportunities.


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