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Business Systems Analysis Supervisor

2 months ago

Charlotte, North Carolina, United States CRVA Full time
Job Overview

About Us

At CRVA, we pride ourselves on being a dynamic organization that thrives on innovation and collaboration.

Position Summary

The Business Systems Analysis Supervisor plays a crucial role in overseeing the management of our business and reporting systems. This position requires a detail-oriented individual who can effectively collaborate across various departments to identify and address business requirements, ensuring that technology solutions align with organizational goals.

Key Responsibilities

A. Core Duties

  • Oversee the daily operations of the HRIS, CRM/SimpleView, and Venue Management/Ungerboeck systems, providing timely solutions to user inquiries.
  • Identify opportunities to enhance software utilization and improve reporting and dashboard functionalities. Capable of training end users on best practices for database management.
  • Serve as the primary contact for system-related issues, working closely with other teams and vendors to implement necessary changes and updates.
  • Compile reports and present insights and recommendations to senior leadership.
  • Create training materials, user guides, and documentation to support system usage.
  • Ensure compliance with data security and privacy standards.
  • Lead project management efforts for internal process improvement initiatives, ensuring adherence to project timelines.
  • Act as a backup for payroll processing using the ADP system.
  • Assist in budget preparation for systems and services related to applications.
  • Perform additional duties as required.

B. Leadership and Team Collaboration

Foster a culture of inspiration and teamwork, building strong relationships both internally and externally by applying our Service Philosophy to create exceptional customer experiences.

C. Organizational Commitment

Embrace and promote CRVA's mission, vision, and core values while adhering to company policies and procedures.

Qualifications

  • A Bachelor's degree from an accredited institution is required; two to four years of relevant experience is preferred.
  • Experience with basic programming, SQL, and/or database management is essential.
  • Proficiency in Advanced Excel, Word, PowerPoint, and Outlook is necessary.

Scope of Responsibilities

  • This role does not entail budgetary responsibilities.
  • Periodic access to confidential information, including financial data and company records, is expected.

Supervisory Role

  • This position does not currently include supervisory responsibilities.

Knowledge and Skills Required

  • Exceptional interpersonal and technical support abilities.
  • Strong analytical and problem-solving capabilities.
  • Detail-oriented with a commitment to accuracy.
  • Ability to maintain confidentiality.
  • Proactive in seeking improvement opportunities.
  • Capable of working collaboratively and independently.
  • Comprehensive understanding of information systems, with technical expertise in at least one commercial HRIS, CRM, or Venue Management software.
  • Solid grasp of business intelligence and reporting tools, including Crystal Reports or similar applications.

Physical Requirements

  • Regularly lift and/or move up to 10 pounds.
  • Specific vision abilities required include close vision. Regularly required to sit, use hands for handling or feeling, and communicate verbally. Frequently required to stand and walk.

Work Environment

The work environment is typically quiet.

Travel Requirements

This position has limited travel requirements.

To succeed in this role, individuals must be able to perform each essential duty satisfactorily. The qualifications listed represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Our commitment to an "employee first" culture encourages engagement and values the diverse perspectives of our talented workforce. We are dedicated to fostering an inclusive environment that respects and celebrates individual differences.