Customer Service Representative Position

4 days ago


Reading, Pennsylvania, United States Allstate Insurance Agency - Lorgia Cicmansky Full time
Company Overview

Allstate Insurance Agency - Lorgia Cicmansky is a leading provider of insurance services, committed to protecting people from life's uncertainties.

Estimated Salary Range

The estimated annual salary for this position is $40,000-$60,000, depending on experience and qualifications.

Job Description

This role involves providing exceptional customer service and support to clients, handling customer inquiries, resolving issues, and maintaining accurate records.

Responsibilities
  • Answer incoming calls and respond to customer emails in a timely and professional manner.
  • Provide accurate information about products and services to customers, ensuring they have the best possible experience.
  • Assist customers with general service tasks, service issues, and telemarketing efforts.
  • Maintain customer records by updating account information accurately and efficiently.
  • Handle customer complaints or concerns with empathy and professionalism, resolving issues promptly.
  • Utilize phone etiquette to ensure positive customer interactions, promoting a positive company image.
  • Perform data entry tasks accurately and efficiently, supporting the team's productivity.
Required Skills and Qualifications
  • A strong interest in a customer service career, preferably with relevant experience.
  • No insurance experience required, but willingness to obtain necessary licenses upon hire.
  • Confident, motivated individual who works well independently and can multi-task effectively.
  • Able to follow through, follow-up, and provide excellent verbal and written communication skills.
Benefits
  • Ongoing comprehensive training and development courses available through Allstate University.
  • Continuous learning opportunities to enhance skills and knowledge.
  • Paid time off and flexible scheduling to maintain work-life balance.
  • Free food and snacks to promote a positive work environment.
  • Advancement opportunities for sales roles within the agency.

Good Work. Good Life. Good Hands. At Allstate Insurance Agency - Lorgia Cicmansky, we strive to serve our customers' evolving needs better, offering a dynamic work environment that fosters growth and development.



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