Customer Service Representative Position
4 days ago
Allstate Insurance Agency - Lorgia Cicmansky is a leading provider of insurance services, committed to protecting people from life's uncertainties.
Estimated Salary RangeThe estimated annual salary for this position is $40,000-$60,000, depending on experience and qualifications.
Job DescriptionThis role involves providing exceptional customer service and support to clients, handling customer inquiries, resolving issues, and maintaining accurate records.
Responsibilities- Answer incoming calls and respond to customer emails in a timely and professional manner.
- Provide accurate information about products and services to customers, ensuring they have the best possible experience.
- Assist customers with general service tasks, service issues, and telemarketing efforts.
- Maintain customer records by updating account information accurately and efficiently.
- Handle customer complaints or concerns with empathy and professionalism, resolving issues promptly.
- Utilize phone etiquette to ensure positive customer interactions, promoting a positive company image.
- Perform data entry tasks accurately and efficiently, supporting the team's productivity.
- A strong interest in a customer service career, preferably with relevant experience.
- No insurance experience required, but willingness to obtain necessary licenses upon hire.
- Confident, motivated individual who works well independently and can multi-task effectively.
- Able to follow through, follow-up, and provide excellent verbal and written communication skills.
- Ongoing comprehensive training and development courses available through Allstate University.
- Continuous learning opportunities to enhance skills and knowledge.
- Paid time off and flexible scheduling to maintain work-life balance.
- Free food and snacks to promote a positive work environment.
- Advancement opportunities for sales roles within the agency.
Good Work. Good Life. Good Hands. At Allstate Insurance Agency - Lorgia Cicmansky, we strive to serve our customers' evolving needs better, offering a dynamic work environment that fosters growth and development.
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