Customer Service Representative

2 weeks ago


Reading, Pennsylvania, United States Infina Health Full time

Infina Health is seeking a skilled Dispatcher & Phone Operator to join our team in an evening, night, and weekend capacity. As a key member of our dispatch team, you will be responsible for managing all stages of our growth, ensuring seamless communication and coordination with our field units.

We are open to accommodating various work schedules, allowing you to balance your personal and professional life. If you possess excellent communication skills, a calm and composed demeanor, particularly in emergency situations, we want to hear from you.

Key Responsibilities:

  • Handle emergency and non-emergency calls, documenting significant information.
  • Address problems and requests by transmitting information or providing solutions.
  • Dispatch orders for products or deliveries.
  • Prioritize calls according to urgency and importance.
  • Utilize radio, phone, or computer to send crews, vehicles, or other field units to designated locations.
  • Monitor the route and status of field units to coordinate and prioritize their schedule.
  • Provide field units with information about orders, traffic, obstacles, and requirements.
  • Enter data into our computer system and maintain logs and records of calls, activities, and other information.

Skills and Qualifications:

  • Proven experience as a dispatcher or relevant position.
  • Fast typing with experience in data entry.
  • Knowledge of procedures and guidelines for emergency situations.
  • Proficiency in English and Spanish (oral and written).
  • Outstanding organizational and multitasking abilities.
  • Active listener with excellent communication skills.
  • Sound judgment and critical thinking.
  • High school diploma.

Pay Range: $15 - $20 per hour



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