Member Services Lead

6 days ago


Minneapolis, Minnesota, United States YWCA Minneapolis Full time
About the Organization

YWCA Minneapolis is a nonprofit organization dedicated to eliminating racism, empowering women and girls, and promoting peace, justice, freedom, and dignity for all.

Job Summary

We are seeking a highly skilled and customer-focused Member Services Lead to join our team. As a key member of our Health and Wellness department, you will be responsible for creating a welcoming and inclusive environment for our members, providing exceptional customer service, and leading a team of member services staff.

Key Responsibilities
  • Provide leadership and direction to member services staff, ensuring excellent customer service and compliance with YWCA policies and procedures.
  • Assist the Assistant General Manager with inventory management, statistical data organization, and onboarding of new staff.
  • Develop and implement strategies to improve member retention and satisfaction.
  • Collaborate with cross-functional teams to ensure seamless delivery of services and programs.
  • Stay current with industry trends and best practices in customer service and membership management.
Requirements
  • Minimum of one to two years of previous customer service experience.
  • Exceptional customer service skills and ability to work independently and as part of a team.
  • Highly organized and detail-oriented with excellent communication skills.
  • Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
Working Conditions

This is a part-time position with a salary range of $18.50-$20.00 per hour. The position is non-exempt and located at the Midtown YWCA Minneapolis. YWCA Minneapolis is an equal opportunity and affirmative action employer, committed to creating an inclusive environment for all employees.



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