IT Apps Team Lead/Manager

1 week ago

Atlanta, Georgia, United States Sunrise Systems, Inc. Full time
Job Title: IT Apps Team Lead/Manager

Location: Atlanta, GA (Hybrid)

Duration: 09 months of Contract

The IT Apps Team Lead/Manager will manage the Custom Application Operations Team, which supports all in-house custom-built applications developed in Microsoft .Net Technologies. This position will manage a team of 8-12 members.

Job Summary:

Under limited supervision, ensure the Client applications operate effectively and efficiently.

The successful candidate will be responsible for managing, guiding, and instructing the day-to-day operations of the staff. Ensures stated services and efficiency goals are met. Serves as a high-level subject matter expert, providing authoritative guidance for professional staff and supporting the software life cycle for the agency's applications, emphasizing activities and task prioritization.

Responsibilities:
  • Lead and manage a team of IT consultants/staff by providing guidance, support, and training as needed.
  • Monitor and analyze the performance of the IT team, ensuring that support requests are handled efficiently and effectively.
  • Develop and implement best practices to ensure our IT enterprise applications are supportable and maintainable.
  • Ensure that customer SLAs are met on a daily, monthly basis
  • Evaluate and recommend software solutions to improve the ability to support Client's IT enterprise applications.
  • Work with other teams and offices to ensure that the IT support team is providing the necessary support to meet the needs of Client.
  • Coordinate and troubleshoot technical issues and guide the IT team in resolving complex technical problems.
  • Interview candidates and hire qualified individuals to fill open roles within the department
  • Generates daily, weekly, and monthly reports requested by both internal and external clients and Client IT Management
  • Develops and mentor staff to a high level of competency
  • Handles issues of a highly technical nature and challenging calls from clients
  • Participates in defining key performance indicators (KPIs) to evaluate the efficiency and effectiveness of the function and process. Continually monitor KPI performance and identify improvement opportunities, ensuring groups resolve tickets.
  • Monitors staff performance and schedule adherence to improve efficiencies, identify training opportunities, and ensure proper coverage.
  • Remains current on internal procedures and external client requirements
Minimum Qualifications:
  • Bachelor's degree in Computer Science and Information Technology or a related field
  • Technical certifications preferred.
  • Five (5+) years of experience as a Technical lead.NET developer
  • Five (5+) years of experience in an IT management role, IT Supervisor role, IT technical lead role
  • Two (2+) years of experience in a Project management role (This is not for a project manager role; it is a role for a manager/technical lead; however, knowledge of projects/portfolio management is preferred.)
Preferred Qualifications:
  • Five (5+) years of experience managing, supervising or leading a support team.
  • Seven (7+) years of experience as a Technical lead.NET developer, IT technical lead role
  • Experience working with customer support, developers, architect, other team leads, project management, and customers, internal and external.
  • Experience in custom applications or Experience with customization in Commercial-off-the-shelf (COST) products
  • Developed applications in .NET technologies with Kendo UI Telerik, C#.net, Web API, REST API, JSON, SQL Server, Oracle, XML, HTML5, Angular JS
  • Experience with ServiceNow ITSM
  • Experience Work with products management tools such as MS Visual Studio Team (TFS) server using Agile (SCRUM)
  • Ability to resolve issues and exhibit strong initiative
  • Excellent planning, training, and follow-up skills and analytical abilities
  • Strong problem-solving and analytical abilities.
  • Strong project management and leadership skills.

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