Schedule Coordinator
2 months ago
About the Role:
This position is responsible for performing all schedule management functions within the healthcare industry.
Key Responsibilities:
- Makes changes to department and provider schedule profile templates.
- Constructs profiles to include patient arrival times, provider station locations, varied booking authorities, and appointment type conversions.
- Creates and modifies facility provider lists, facility activity lists, and department and provider identification numbers.
- Prepares providers' medical appointment schedules.
- Assesses the impact of provider voluntary time off requests based on facility appointment needs.
- Modifies or adjusts providers' schedules.
- Reviews appointment supply and demand by month and day of week; monitors appointment supply and makes modifications in provider's schedules as requested.
- Releases demand-based template options based on providers' clinic availability.
- Provides department chiefs with cancellation requests and schedule impact.
- Contacts call center tele-service representatives with lists of canceled patients.
- Coordinates with local tele-service teams to rebook provider-driven appointments pursuant to guidelines.
- Uses PC-based tools to adjust provider schedules and appointment supply.
- Identifies ways to improve systems and processes.
- Assists with the implementation of new automated systems.
- Collects pertinent input data from appropriate sources.
- Codes and enters data into automated scheduling systems.
- Works collaboratively with members and staff across all service lines.
- Functions as a team member to achieve organizational, departmental, and call center objectives.
- Supports the organization's, department's, and call center's customer service philosophy.
- Identifies ways to improve customer service.
- Assists staff to resolve problems and complaints.
- Meets with supervisors to identify educational needs and develop personal goals.
- Performs other duties as required.
- Complies with department and regulatory standards with respect to training and development, communication, management of work, and safety.
- Promotes cost containment through economical utilization of resources.
Requirements:
- Two years of recent experience on a computerized appointment system.
- Experience working in a healthcare environment is preferred.
- PC experience, including Windows and Word Processing, Database Management, and spreadsheets, is preferred. Network experience, including KP HealthConnect and Cadence Scheduling, is also preferred.
- High school graduate or equivalent.
- Medical terminology.
- License/Professional Registration/Certification: None required.
- Knowledge of Kaiser Permanente's structure is preferred.
- Excellent verbal and written communication skills and human relations skills.
- Strong interpersonal skills.
- Ability to perform multiple tasks and work in a fast-paced environment.
- Excellent attendance record.
- Strong service orientation.
- Excellent decision-making and problem-solving abilities.
- Sensitivity to workplace diversity and cultural factors.
- High degree of confidentiality.
- Ability to operate copier and fax equipment.
- Alpha-numeric filing skills.
- Knowledge of organizational, department, and call center customer service philosophy.
- Confidentiality.
- Knowledge of personnel policies and procedures.
- Report interpretation.
- Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:
- Previous schedule maintenance experience is preferred.
Skills Testing: Typing 40WPM, Microsoft Word, Advanced Microsoft Excel.
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