Food Service Operations Manager

1 week ago


Cudahy, Wisconsin, United States Advocate Health Full time
Job Summary

We are seeking a highly skilled and experienced Food Service Operations Manager to join our team at Advocate Health. As a key member of our food service team, you will be responsible for overseeing the daily operations of our food service department, ensuring compliance with health codes and safety regulations, and providing exceptional customer service to our patients and staff.

Key Responsibilities
  • Manage and coordinate food preparation, patient tray assembly, and delivery, as well as the distribution of food and supplies to ancillary areas.
  • Develop and implement menus that meet quality, therapeutic, and cost-effectiveness standards, and ensure compliance with regulatory requirements.
  • Train and develop staff in food preparation, sanitation, and customer service skills, and conduct regular in-service education sessions.
  • Initiate and maintain vendor contracts, negotiate pricing and quality standards, and ensure compliance with contractual requirements.
  • Generate statistical reports, analyze data, and develop action plans to improve departmental performance and customer satisfaction.
  • Develop and implement departmental policies and procedures, including those related to tray-line, production, diet office, retail operations, and procurement.
  • Maintain food service safety programs, conduct regular safety inspections, and investigate accidents.
  • Establish quality standards for customer satisfaction and develop corrective action plans based on survey feedback.
  • Develop and implement a comprehensive HACCP program to achieve high levels of sanitation and compliance with regulatory agencies.
  • Monitor cash register balance sheets, evaluate equipment specifications, and conduct periodic inventories to ensure adequate supplies.
  • Perform human resources responsibilities, including coaching, performance reviews, and staff morale.
Requirements
  • ServSafe Food Handler certification issued by the National Restaurant Association within 1 year.
  • High School Graduate.
  • Typically requires 3 years of experience in food service operations and food preparation, including service techniques, cashiering, and sanitation standards.
Knowledge, Skills & Abilities
  • Intermediate computer skills in Microsoft office software (Word, Excel, PowerPoint) or similar products, electronic mail, and Internet.
  • Excellent verbal, oral, and written communication skills to effectively interact with internal and external customers/staff.
  • Excellent leadership skills, including problem-solving and decision-making.
  • Self-directed, organized, and attention to detail.
  • Demonstrated ability to perform arithmetic calculations.


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