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Team Lead

2 months ago


Zion, United States JSN Networks Full time

**Job Summary:**

As an Assistant Manager at JSN Networks, you will play a key role in supporting the Restaurant Manager in developing a high-performing team that delivers exceptional guest experiences and drives profitable sales. Your responsibilities will include:

  • Team Development: Foster a positive team environment by promoting respect, providing coaching and feedback, recognizing achievements, and addressing employee concerns.
  • Operations Excellence: Assist in ensuring that brand standards and systems are executed, and that quality, service, and cleanliness standards are met at all times.
  • Profitability: Drive sales through effective execution of restaurant standards and marketing initiatives, and lead processes to control labor costs, food costs, and cash.
  • Guest Focus: Anticipate and understand guests' needs and exceed their expectations by providing exceptional service.

Responsibilities Include:

  • Team Environment:
    • Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
    • Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager.
    • Support development of team members through effective cross training, deployment, and delegation of responsibilities.
    • Hold team members accountable for their behavior and performance, addressing concerns promptly.
  • Operations Excellence for Guest Satisfaction:
    • Hold guests as highest priority and role model exceptional guest service.
    • Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests.
    • Ensure Brand standards and systems are executed.
    • Monitor team performance to ensure quality, service, and cleanliness standards are met at all times.
  • Profitability:
    • Drive sales through effective execution of restaurant standards and marketing initiatives.
    • Delegate and lead processes to control labor costs, food costs, and cash.
    • Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.
    • Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals.

Qualifications:

  • Able to clearly express oneself verbally and in writing (English)
  • Math and financial management
  • Restaurant, retail, or supervisory experience
  • At least 18 years of age (where applicable)
  • High school diploma (or equivalent)
  • Required Competencies
  • Guest Focus – anticipate and understand guests' needs and exceed their expectations.
  • Passion for Results – set compelling targets and deliver on commitments.
  • Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
  • Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
  • Conflict Management – use interpersonal skills to confront tough issues and resolve disagreements constructively.
  • Developing Direct Reports and Others – provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.