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Service Center Associate
2 months ago
Curate Corp Voice is looking for a committed and customer-focused Call Center Representative to enhance our customer service team. The successful candidate will manage both incoming and outgoing calls, respond to customer inquiries, resolve issues, and deliver outstanding service to our clientele.
Key Responsibilities- Call Management: Efficiently handle incoming calls from customers, addressing their inquiries and resolving issues promptly and professionally.
- Customer Assistance: Provide precise information regarding products and services, troubleshoot customer problems, and guide them towards effective solutions.
- Outbound Communication: Conduct outbound calls for follow-ups, surveys, and to address unresolved issues.
- Record Keeping: Maintain accurate records of customer interactions, transactions, and feedback within the company's CRM system.
- Issue Escalation: Recognize and escalate complex issues to the relevant department or supervisor when necessary.
- Sales Support: Aid in promoting or cross-selling products and services when suitable.
- Continuous Learning: Engage in ongoing training and development sessions to improve product knowledge and customer service capabilities.
- Team Collaboration: Collaborate effectively with team members and other departments to meet company objectives.
- Education: High school diploma or equivalent; some college coursework is preferred.
- Communication Skills: Strong verbal and written communication abilities.
- Technical Proficiency: Familiarity with computer systems, CRM software, and Microsoft Office applications.
- Problem-Solving Skills: Excellent problem-solving skills and attention to detail.
- Multitasking Ability: Capability to manage multiple tasks simultaneously and prioritize effectively.
- Customer-Centric Attitude: A strong passion for delivering exceptional customer service and maintaining a positive demeanor.
- Flexible Availability: Willingness to work various shifts, including evenings, weekends, and holidays as required.
