Operations Director

1 month ago

Greenville, South Carolina, United States Movement Solutions Full time
About Movement Solutions

We are a privately owned physical therapy & sports medicine clinic that is seeking to improve the healthcare industry. We do not rely on insurance parties and a third-payer system, instead we focus on delivering high quality services that our clients are happy to pay out-of-pocket for.

We have been in business since 2017 and have our sights set on expansion in the next 12-18 months. This growth will require a person with experience recruiting high-quality team members, holding people accountable for their outcomes, developing an outstanding service-based company culture, and the ability to take a system and make it more efficient and organized.

About Us:

We are a small physical therapy practice located in Greenville, SC. We focus on helping active adults, ages 40-60+, in Greenville, SC overcome pain and injury and get back to an active life without medications, injections, or surgery.

We teach our patients how to use their bodies and educate them on the contributing factors to pain. We are out of network with all insurance companies. This means our patients receive the care they deserve so they can reclaim their active lives.

Job Description

We are seeking an experienced Operations Manager to help us optimize our clinics' efficiency and prepare to grow & scale into multiple private healthcare locations.

The ideal candidate will have a history of demonstrating our core values in their professional life:

  • Providing a WOW Experience
  • People First Patient Second
  • Building Lasting Relationships
  • Connecting with the WHY
  • Anticipating Unstated Needs
  • Embracing and Driving Change
  • Being Passionate and Determined
  • Creating a Positive Team and Family Spirit
  • Pursuing Growth and Learning
  • Communicating Openly and Honestly

The successful candidate will be responsible for:

  • Recruiting, leading, and developing the team and our culture
  • Tracking and measuring our KPI's and maintaining the clinic's dashboards so that decisions can be made from the data.
  • Creating and refining our practice's systems, processes, and procedures to improve efficiency and profit margin.
  • Build a 5-star recruitment process that allows us to be a sought-after employer of choice in the Greenville area, and ensures that we have a pipeline full of candidates ready to pull from as our growth demands while ensuring we retain our best staff.
  • Help us continue to deliver a 5-star customer service reputation.
  • Work with Marketing and Sales teams to ensure accurate reporting and information is gathered to uncover training opportunities.

We are looking for someone who has been part of a fast-growing service-based business, who has recruited a team, helped to establish a culture, and improved operational efficiency. That could be for a chain of coffee shops, a national franchise, estate agents, a gym, or any other type of service-based business.

The ideal candidate will have proven experience recruiting people, managing teams, and improving operational efficiency. They will be able to effectively prioritize, reprioritize, delegate, and oversee. They will be able to follow through on their commitments regardless of personal cost. They will be able to manage their energy, and improve the energy of those around them. They will be able to have tough conversations with people, without losing personal relationships.

This is an amazing opportunity for someone who considers themselves a great operations manager and has been looking to be a part of an exciting company looking to drive real change in its industry. We've got our hearts set on multiple clinics and an eventual franchise system in which we can improve the lifestyles of our clients and our clinicians.

If you're looking to work in a growing company that will continue to provide you with opportunities to learn and grow as a person, and a manager, then this is perfect for you.

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