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Automotive Service Consultant

2 months ago

Medford, Oregon, United States Hyundai Medford Full time
Position Overview

Hyundai Medford is a well-established automotive dealership dedicated to delivering outstanding service and quality vehicles to our esteemed clientele. Our team comprises committed professionals who aim for excellence in every facet of our operations. We are currently looking for a Service Advisor to enhance our team and support our continued growth.

Role Summary

As a Service Advisor at Hyundai Medford, you will be instrumental in ensuring customer satisfaction by offering exceptional service and guidance throughout the vehicle maintenance and repair process. You will act as the intermediary between our customers and our proficient service technicians, assisting in diagnosing issues, scheduling appointments, and ensuring that repairs are conducted efficiently and effectively.

Key Responsibilities
  • Welcome and assist customers in a courteous and professional manner.
  • Listen attentively to customer concerns and accurately record vehicle issues.
  • Provide comprehensive explanations of suggested repairs and maintenance services.
  • Organize service appointments and communicate expected repair timelines.
  • Collaborate with service technicians to guarantee timely repair completion.
  • Prepare and present precise cost estimates to customers.
  • Maintain high levels of customer satisfaction through clear and prompt communication.
  • Address customer inquiries and concerns with empathy and professionalism.
  • Stay informed about automotive industry trends and product knowledge.
Qualifications
  • Preferred: 1 year of experience as a Service Advisor in an automotive dealership environment.
  • Strong communication and interpersonal skills.
  • Exceptional customer service and problem-solving capabilities.
  • Basic understanding of automotive systems and repairs.
  • Able to thrive in a fast-paced, team-oriented setting.
  • Proficient computer skills for documenting service details and estimates.
  • High school diploma or equivalent; additional automotive training or certification is advantageous.
Benefits
  • Paid time off (PTO) for vacation, personal, and sick days.
  • 401K retirement savings plan with matching contributions.
  • Employee discounts on vehicle purchases, servicing, and parts.
  • Medical, dental, and vision insurance coverage for you and your eligible dependents.
  • Life insurance for added security.
  • Certified DailyPay partner.
  • Employee Assistance Program.

If you are a customer-oriented individual with a passion for the automotive sector and a desire to excel in a dynamic environment, we invite you to consider the Service Advisor position at Hyundai Medford. Join us in our mission to provide exceptional service to our valued customers.