Senior ServiceNow ITSM Specialist

6 days ago


Philadelphia, Pennsylvania, United States Global Channel Management Full time

About the Job


Servicenow ITSM requires a highly skilled professional with 5+ years of experience in ServiceNow development and integrations for ITSM modules. The ideal candidate will have a solid understanding of Agile project methodologies and ITIL processes.


Key Responsibilities



  • Oversee the incident and problem management processes, ensuring timely resolution of issues and identifying root causes for continuous improvement.
  • Demonstrate in-depth knowledge of ServiceNow platform administration, configuration, customization, upgrade, and patching.
  • Lead and mentor a team of ServiceNow engineers, providing guidance, technical expertise, and fostering a collaborative work environment.

Requirements



  • 5+ years of experience in ServiceNow development and integrations for ITSM modules.
  • Solid understanding of Agile project methodologies and ITIL processes.
  • Hybrid, 3 days onsite work arrangement.

Global Channel Management


As a leading company in the industry, Global Channel Management is committed to providing excellent service to its clients. This role is an exciting opportunity to join our team and contribute to our mission.



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