Customer Service Team Lead

2 days ago


Las Vegas, Nevada, United States Wells Fargo Full time

About Wells Fargo:

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We are seeking a highly skilled Customer Service Team Lead to join our Remote Client Associate Support Teams in Wealth & Investment Management. As a key member of our team, you will oversee Registered and Unregistered Client Associates, support Financial Advisors within the WFA footprint, and identify opportunities for customer service improvement.

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Responsibilities:

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  • Supervise Registered and Unregistered Client Associates">
  • Support Financial Advisors within the WFA footprint">
  • Identify opportunities for customer service improvement, policy and procedure enhancement, and risk control development in customer service">
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Requirements:

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  • 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education">
  • 1+ years of leadership experience">
  • US Only: Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 66 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration">
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Estimated Salary: $55,300 - $98,300 per year, depending on experience and qualifications.

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We offer a comprehensive set of benefits, including health benefits, 401(k) Plan, paid time off, disability benefits, life insurance, critical illness insurance, accident insurance, parental leave, critical caregiving leave, discounts and savings, commuter benefits, tuition reimbursement, scholarships for dependent children, and adoption reimbursement.



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