Senior Customer Success Manager San Francisco, California, United States

1 month ago


San Francisco, California, United States TBWA\Chiat\Day Full time
About Checkr

Checkr is a leading provider of background check services, dedicated to helping businesses build trust with their customers. Our mission is to provide a faster and more accurate way to screen job seekers, while ensuring a safe and smooth experience for all parties involved.

Job Summary

We are seeking a highly skilled Senior Customer Success Manager to join our Mid-Market team in San Francisco, California. As a key member of our customer success team, you will be responsible for driving product adoption, growth, and value for our Mid-Market customers. Your primary goal will be to establish deep relationships with our customers, providing strategic guidance and support to help them achieve their business objectives.

Key Responsibilities
  • Establish a deep level of customer trust to solidify existing strategic partnerships.
  • Provide thought leadership and strategic planning for account expansion.
  • Navigate challenges and escalate issues as needed.
  • Collaborate with Account Management for account health and growth/expansion opportunities.
  • Build strong relationships with customers at various levels.
  • Drive account management cadence and collaborate with internal teams for customer success.
  • Develop a deep understanding of Checkr products and processes and how they map to customer's programs to drive positive business outcomes.
  • Collaborate with internal stakeholders (Engineering, Product, Sales, Support, and Executives) to complete customer goals and, in general, be the voice of the customer to provide visibility and/or escalations.
Requirements
  • 3+ years of customer success/account management/sales experience.
  • Strong customer focus, you care about your customers and view their success as your own.
  • A consultative approach to problem solving, and ability to manage customer expectations.
  • Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner.
  • You are flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment.
  • You learn quickly and are excited to take on challenging new projects.
  • General knowledge of software applications i.e. Salesforce, Zendesk, Google Apps, etc.
  • You enjoy planning, executing, iterating, winning, and celebrating our individual and collective success.
  • Experience in the SaaS or Human Resources space is a plus.
What We Offer
  • A fast-paced and collaborative environment.
  • Learning and development allowance.
  • Competitive compensation and opportunity for advancement.
  • 100% medical, dental, and vision coverage.
  • Up to $25K reimbursement for fertility, adoption, and parental planning services.
  • Flexible PTO policy.
  • Monthly wellness stipend, home office stipend.
About Our Culture

At Checkr, we believe in creating a culture that values transparency, diversity, and inclusion. We are committed to hiring talented individuals with diverse backgrounds and experiences. We also welcome applicants with prior arrest or conviction records, in accordance with local, state, and/or federal laws.



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