Insurance Customer Service Specialist

1 day ago


Dubuque, Iowa, United States State Farm Insurance Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as an Office Representative at State Farm Insurance. This role is perfect for those who enjoy working in a fast-paced environment, assisting customers with their insurance needs, and providing exceptional service.

About the Role

This Administrative Assistant / Receptionist position involves:

  • Assisting customers with their insurance queries and resolving issues in a professional and friendly manner
  • Processing insurance policy changes and updates efficiently
  • Handling incoming and outgoing phone calls, ensuring timely response to customer inquiries
  • Maintaining accurate and organized customer files, adhering to company policies and procedures
  • Preparing and processing insurance quotes and applications
  • Collaborating with team members to achieve office goals and objectives
  • Promoting and cross-selling insurance products and services to customers
  • Assisting with claims processing and follow-up, ensuring seamless customer experience
Requirements and Qualifications

To succeed in this role, you should possess:

  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Strong problem-solving and analytical skills
  • Proficiency in Microsoft Office Suite and ability to learn new software quickly
  • Familiarity with insurance industry trends and regulations
Benefits

As an Office Representative at State Farm Insurance, you will enjoy:

  • A competitive salary range of $45,000 - $60,000 per annum
  • Ongoing training and development opportunities
  • A collaborative and supportive work environment
  • The chance to work with a reputable insurance company, making a real difference in people's lives
What We Offer

We value our employees' contributions and offer a range of benefits, including:

  • Medical, dental, and vision coverage
  • Retirement savings plan with company match
  • Generous paid time off and holidays
  • Opportunities for career advancement and growth


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