Insurance Customer Service Specialist
1 day ago
We are seeking a highly motivated and customer-focused individual to join our team as an Office Representative at State Farm Insurance. This role is perfect for those who enjoy working in a fast-paced environment, assisting customers with their insurance needs, and providing exceptional service.
About the RoleThis Administrative Assistant / Receptionist position involves:
- Assisting customers with their insurance queries and resolving issues in a professional and friendly manner
- Processing insurance policy changes and updates efficiently
- Handling incoming and outgoing phone calls, ensuring timely response to customer inquiries
- Maintaining accurate and organized customer files, adhering to company policies and procedures
- Preparing and processing insurance quotes and applications
- Collaborating with team members to achieve office goals and objectives
- Promoting and cross-selling insurance products and services to customers
- Assisting with claims processing and follow-up, ensuring seamless customer experience
To succeed in this role, you should possess:
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Strong problem-solving and analytical skills
- Proficiency in Microsoft Office Suite and ability to learn new software quickly
- Familiarity with insurance industry trends and regulations
As an Office Representative at State Farm Insurance, you will enjoy:
- A competitive salary range of $45,000 - $60,000 per annum
- Ongoing training and development opportunities
- A collaborative and supportive work environment
- The chance to work with a reputable insurance company, making a real difference in people's lives
We value our employees' contributions and offer a range of benefits, including:
- Medical, dental, and vision coverage
- Retirement savings plan with company match
- Generous paid time off and holidays
- Opportunities for career advancement and growth
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