Guest Service Representative I PT W/ Benefits
1 week ago
Job Summary:
We are seeking a highly skilled Guest Service Representative to join our team at Navy Gateway Inn & Suites in Fallon, NV. As a Guest Service Representative, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless stay experience.
Key Responsibilities:
- Welcome and assist guests, answering questions and providing information about the lodging facility, amenities, and local attractions.
- Process guest requests, including making reservations, confirming or cancelling room reservations, check-in/check-out process, guest room assignments, and processing payments.
- Operate a multi-line telephone system, record and deliver messages as required.
- Responsible for inventory of all keys and other supplies maintained at the front desk, and properly log in and out using key log for record.
- Keep the front desk and lobby area clean.
- Utilize Property Management System (PMS) to log trouble calls and ensure the appropriate department is notified, relocate guests to a different room when required, and generate and print various reports from PMS.
Requirements:
- One year of general office clerical experience and one year of specialized progressive responsible experience related to the position.
- Knowledge of computer systems.
- Must pass a pre-employment criminal background check.
Benefits:
We offer a competitive federal wages and comprehensive benefit plan, including medical, vision, and dental insurance, 401(k) and pension plan, life insurance, sick and annual leave accruals, tuition reimbursement program, continuity of employment programs for military spouses, tax-free shopping worldwide at any Navy Exchange location, access to on-base amenities, and employee assistance plan.
Why Navy Exchange?
We are a diverse and inclusive team supporting a high-volume military lodging location, who value providing excellent service to our military community every single day. Our team is committed to delivering exceptional customer service and ensuring a seamless stay experience for our guests.
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