Principal Strategic Engagement Manager

3 weeks ago


New York, New York, United States Causaly Full time
Job Title: Principal Strategic Engagement Manager - Biopharma

Causaly is seeking a highly skilled Principal Strategic Engagement Manager to drive value for our users in global accounts. As a trusted partner on strategic accounts, you will be responsible for executing on renewals and growth, managing multi-workstream programs, and identifying client challenges to develop solutions.

Key Responsibilities:
  • Becoming a trusted partner on strategic accounts to drive value and successful business outcomes
  • Managing and delivering multi-workstream programs spanning customer engagement, product, and AI initiatives
  • Identifying client challenges and potential risks to help develop solutions and deliver on cross-functional plans
  • Retaining high product and scientific knowledge to become a voice for the customer
  • Defining, mapping, and implementing customer lifecycle touch points, including business reviews, customer satisfaction surveys, and interviews
  • Driving user and customer level insights, playbooks, and KPIs, including activation, engagement, product adoption, and customer feedback
Requirements:
  • BSc or M.Sc in Biology, Genetics, Biotechnology, or a related field with additional experience in the business setting
  • Proven track record of 6+ years experience working in high-touch enterprise segments with B2B enterprise software products within the life sciences and biopharma space
  • Scientific and business experience managing multidisciplinary engagements with multiple executive stakeholders
  • Experience performing consultative, problem-solving value activities with large customers and internal stakeholders alike
  • Domain experience in the life sciences and SaaS or AI sector, with a solid grasp of R&D processes, scientific concepts, and workflows
  • Ability to gather and use customer data to tell the user story and enable internal decision making and prioritization
What We Offer:
  • Competitive compensation package (Basic Salary circa $160K - $185K + 30% target Annual Discretionary Bonus, depending on skills and experience)
  • Individual training budget
  • Hybrid working (home + office)
  • Regular team socials
  • Potential to have real impact and accelerated career growth as an early member of a team that's building a transformative knowledge product

Causaly is an equal opportunity employer and welcomes applications from all backgrounds. We are committed to diversity, equity, and inclusion and believe that everyone belongs. Join us in our mission to accelerate scientific breakthroughs for ALL humankind.



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