Trailer Operations Manager
7 days ago
We are seeking an experienced Trailer Operations Manager to lead our team in delivering exceptional customer service and ensuring seamless trailer operations.
Job OverviewThis is a high-impact role that requires a seasoned professional with a strong background in trailer management. The successful candidate will be responsible for overseeing the day-to-day operations of our trailer service department, including managing supplies, handling customer relations, writing up service orders, and addressing warranty issues.
Key Responsibilities- Supply Chain Management: Procure shop supplies, manage inventory, and ensure adequate stock levels for smooth operations.
- Customer Relations: Handle and resolve customer concerns with professionalism and empathy, working closely with the service advisor to address customer inquiries and maintain high customer satisfaction.
- Service Order Management: Write up major fabrication service orders and complex repair orders, process warranty part tickets efficiently and accurately.
- Team Performance: Track team relations, wages, efficiency, and time-off requests, schedule jobs for service technicians, mentor technical issues, and oversee the implementation and execution of the work-in-progress program.
Assist in internal sales processes, ensuring seamless communication and collaboration with the service advisor.
Collaboration with Service AdvisorTrack incoming/outgoing warranty-related issues, order and document warranty-related part claims, work on warranty claims alongside the service advisor, and maintain a clean and organized office environment.
Quality ControlPerform inspections and appraisals of services rendered, inspect every repair prior to leaving the shop to ensure quality standards, and conduct a weekly inventory check of the yard, maintaining accurate records.
About UsNationwide Trailers is a leading trailer dealership founded in 2009 by three like-minded individuals with extensive backgrounds in the trailer industry. We prioritize customer satisfaction, providing product knowledge and industry expertise to help customers purchase the correct trailer for their needs.
Compensation and BenefitsThe estimated salary for this position is $65,000 - $80,000 per year, depending on experience. We offer a comprehensive benefits package, including health insurance, retirement plan, paid time off, and opportunities for career growth and development.
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